Product Support Specialist

hace 1 semana


Bogotá, Colombia YDU JC Air Cond & Ref Inc.- Dubai A tiempo completo

.Technical Support Specialist II page is loaded## Technical Support Specialist IIlocations: Bogota-Cundinamarca-Colombiatime type: Full timeposted on: Posted Todayjob requisition id: WD **Job Summary:** Johnson Controls is seeking a detail-oriented and customer-focused Technical Support Specialist II to join our support team in Bogotá. This role is responsible for providing first-level technical assistance to customers, troubleshooting issues, and ensuring a high level of customer satisfaction.* Provide technical and application support via phone and email in a professional and timely manner.* Understand and analyze the reported issues, ensuring accurate resolutions are provided to customers with complete documentation.* Develop skills in analytical thinking and holistic problem-solving to troubleshoot real-time cases.* Document all customer interactions and technical issues in the support ticketing system.**What we look for:****Essential Requirements:*** Bachelor’s degree in Computer Science, Information Technology, or a related field.* 1-3 years of experience in technical support or a related field.* Strong understanding of technical systems and software applications.* Excellent verbal and written communication skills in English.* Ability to work well in a team environment and under pressure.**What we offer:**We offer a competitive salary and benefits package, along with opportunities for professional growth and development. Join us in creating innovative solutions that enhance the environment and improve the quality of life for people around the world.Your buildings have a purpose. They are places for people to live or work. Facilities for learning or healing. Venues for entertainment and shopping. Sites for the specialized storage of tangible goods or mission-critical data. Your buildings have a huge variety of functions; they are central to your mission. This is where Johnson Controls comes in, helping drive the outcomes that matter most. Through a full range of systems and digital solutions, we make your buildings smarter. A smarter building is safer, more comfortable, more efficient, and, ultimately, more sustainable. Most important, smarter buildings let you focus more intensely on your unique mission. Better for your people. Better for your bottom line. Better for the planet.At Johnson Controls, we’ve been making buildings smarter since 1885, and our capabilities, depth of innovation experience, and global reach have been growing ever since. Today, we offer the world’s largest portfolio of building products, technologies, software, and services; we put that portfolio to work to transform the environments where people live, work, learn and play.#J-18808-Ljbffr



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