Specialist CX Expert/ CX Strategy Expert

hace 2 días

Bogotá, Colombia Allianz Colombia A tiempo completo

Join to apply for the Specialist CX Expert / CX Strategy Expert role at Allianz Colombia . Location Bogotá, Colombia Overview Se parte de nuestro equipo de Oficina del Cliente Perfil del cargo Profesional en administración, ingeniería, psicología, sociología, investigación de mercados o afines. Preferible especialización en CX, UX, Service Design, innovación o diseño estratégico. Debe contar con 7 años de experiencia en Customer Experience, Service Designer, CX Analyst / Experience Strategist, UX Research o UX Strategy para sector de banca, seguros y servicios. Nivel de inglés conversacional intermedio. Conocimientos Service Design (avanzado) Estrategia de experiencia y priorización por impacto (CX Value) UX/UI Journey Mapping Customer Insights & Research Técnicas de ideación y prototipado UX Strategy Analítica básica de cliente Manejo de herramientas: Figma, Miro, plataformas VoC, herramientas CX, CRM Funciones Realizar investigación cualitativa y cuantitativa. Mapear ecosistemas de servicio, flujos, backstage y frontstage. Co-crear soluciones con stakeholders internos. Documentar journeys target y blueprints de servicio. Conectar experiencia con valor (CX Value). Identificar puntos de fricción con impacto directo en churn, costos y satisfacción. Priorizar mejoras según ROI en CX. Generar business cases que conecten mejoras con KPIs de negocio. UX/UI para diseñar experiencias digitales centradas en el usuario. Gestionar y dinamizar la Voz del Cliente (VoC). Recoger insights a partir de NPS, PQRS, analítica, comportamiento digital y estudios. Traducir insights en acciones concretas para cada área. Medir impacto post-implementación. Seniority level Mid-Senior level Employment type Full-time Job function Other Industries Financial Services and Insurance Allianz es un empleador con igualdad de oportunidades y, por lo tanto, acoge las solicitudes independientemente del origen étnico o, la edad, el género, la nacionalidad, la religión, la discapacidad o la orientación sexual. #J-18808-Ljbffr

  • Specialist CX Expert/ CX Strategy Expert

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Allianz Colombia A tiempo completo

    Ciudad:BogotáSe parte de nuestro equipo de Oficina del Cliente*Perfil Del Cargo:*Profesional en administración, ingeniería, psicología, sociología, investigación de mercados o afines. Preferible especialización en CX, UX, Service Design, innovación o diseño estratégico.Debe contar con 7 años de experiencia en Customer Experience, Service Designer,...

  • Senior CX Strategy

    hace 2 días

    Bogotá, Colombia Allianz Colombia A tiempo completo

    Una empresa financiera busca un Specialist CX Expert en Bogotá, Colombia. Se requiere un profesional con al menos 7 años de experiencia en Customer Experience, un nivel medio de inglés y especialización en áreas afines. El candidato será responsable de la investigación cualitativa y cuantitativa, la creación de soluciones con interés de las partes...

  • CX Strategy

    hace 2 semanas

    Bogotá, Bogotá D.E., Colombia Rappi A tiempo completo

    Hey, it's time for you to join us showing the world we are the company that is changing paradigms, where we revolutionize the hours, minutes and secondsDo you want to know why Rappi? WE SEE OPPORTUNITIES where others see problems WE SEE CLOSE where others see distance WE SEE ADRENALINE where others see pressure.Join a team where we are all capable of...

  • Cx Ops Service Strategy Manager

    hace 3 días

    Bogotá, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • CX Improvement Specialist: Data-Driven Ops

    hace 2 días

    Bogotá, Distrito Capital, Colombia DiDi Global A tiempo completo

    A leading mobility technology platform in Bogotá is seeking a CX Continuous Improvement Specialist. This role focuses on enhancing user experience and operational efficiency across service operations. The ideal candidate must have a Bachelor's degree, advanced English skills, and 3+ years of experience in continuous improvement. Responsibilities include...

  • CX & Relationship Coordinator

    hace 6 días

    Bogotá, Bogotá D.E., Colombia DiDi A tiempo completo

    About The CompanyDiDi Global Inc. is the world's leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Cx & Relationship Specialist - Continuous Improvement

    hace 1 semana

    Bogotá, Colombia DiDi Global A tiempo completo

    Company Overview: DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...

  • Technical Site Merchandiser

    hace 2 semanas

    Bogotá, Colombia Activate Talent A tiempo completo

    **Technical Site Merchandiser - Shopify Expert** **Work from any corner of the world and be a part of the #remoteworkrevolution!‼️** **About the company**: Our client is a direct-to-consumer **menswear company** that focuses on providing high-quality, affordable clothing designed for a comfortable, tailored fit. Founded in 2019 and headquartered in Los...

  • CX Designer

    hace 1 semana

    Bogotá, Colombia VML A tiempo completo

    Overview VML Bogota, D.C., Capital District, Colombia Join to apply for the CX Designer role at VML . Who We Are At VML, we are a beacon of innovation and growth in an ever-evolving world. Our heritage is built upon a century of combined expertise, where creativity meets technology, and diverse perspectives ignite inspiration. With the merger of VMLY&R and...

  • CX & Relationship Specialist - Continuous Improvement

    hace 2 días

    Bogotá, Distrito Capital, Colombia DiDi Global A tiempo completo

    Company Overview DiDi Global Inc. is the world’s leading mobility technology platform. It offers a wide range of app-based services across markets including Asia-Pacific, Latin America and Africa, including ride hailing, taxi hailing, chauffeur, hitch and other forms of shared mobility as well as auto solutions, food delivery, intra-city freight, and...