CSR Supervisor

Base pay range Lead the Frontline of Customer Trust If you thrive on guiding people, shaping customer experiences, and still having time for life outside work, this role delivers balance and purpose. Step into a leadership path where your voice matters, your schedule respects your time, and your impact is felt every day‑without sacrificing weekends or personal priorities. Job Description As a CSR Supervisor , you will oversee frontline customer interactions, ensure high-quality service delivery, and support customers through applications, inquiries, and issue resolution. You'll combine leadership, empathy, and operational focus to keep customer experiences seamless while supporting team performance. Job Overview Employment type: Indefinite term type contractShift: Day shift (CO Time: 08:30 AM - 07:30 PM, 8‑hour shifts with overlap), Monday to FridayWork setup: Onsite - Bogotá, Colombia Exciting Perks Await 5 days work week 20 vacation days in total Fully‑customized Emapta laptop and peripherals Indefinite term type contract Direct exposure to our clients Diverse and supportive work environment Unlimited upskilling through Emapta Academy courses The Qualifications We Seek Ideal Candidate Profile: Committed to delivering an exceptional customer experience with a professional and friendly demeanor Open to feedback and willing to learn Capable of meeting goals and deadlines in a fast‑paced environment while demonstrating efficiency and flexibility Requirements High school diploma or equivalent 5+ years of experience Strong organizational, communication, and decision‑making skills Proficient computer skills, including Microsoft Outlook and Excel Prior call center experience is beneficial Bilingual in Spanish is preferred but not required Ability to work effectively in a team‑oriented environment Strong problem‑solving skills and attention to detail Consistent attendance and punctuality Your Daily Tasks Listen to customer needs and concerns while demonstrating empathy Resolve issues by clarifying problems, researching solutions, and implementing appropriate actions Process requests by gathering necessary information and completing transactions Identify opportunities to promote service and explain products Maintain accurate records in the call center database Collaborate with team members to ensure timely resolution of customer requests Stay updated on job knowledge through educational opportunities Perform all additional duties as assigned About the Client Our client operates at the intersection of service, technology, and customer trust. Known for delivering straightforward, customer‑focused solutions, they support individuals and businesses through responsive service models built on clarity, reliability, and care. Their teams value consistency, accountability, and long‑term relationships-creating an environment where service leaders can grow alongside a stable, customer‑driven organization. Welcome to Emapta Colombia At Emapta, you're not just joining an industry‑leading outsourcing provider; you're becoming part of a community that celebrates the rich cultural tapestry of Colombia. Our track record of success and diverse international clientele across various industries provide a solid foundation for your career. With over 1,000 global partners preferring to open remote jobs in the country, our vision is to help you and thousands more Colombians reach your full potential and dreams without the need to leave the country and work abroad. Join forces with passionate professionals who share the desire to make a meaningful impact through premium global opportunities, all at your fingertips. Emapta isn't just a company; it's a community that values the balance between work and life. Start a truly exciting journey with us and discover how your talent can flourish in a setting that celebrates the spirit of Latin America. #EmaptaEra Seniority level Mid‑Senior level Employment type Full‑time Job function Customer Service Industries Outsourcing and Offshoring Consulting #J-18808-Ljbffr