Sales Team lead

Sales Team Lead 5 days ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. At TP, we’re looking for a Sales Team Lead who manages and develops a team of assigned Agents to meet and exceed performance, maximize productivity, assure quality, end‑user satisfaction, client satisfaction, and any other relevant key operational metrics by providing them guidance, support and education. Review team and Agent performance and quality metrics on a regular basis within shift to ensure that all operational metrics are met. What you’ll do Follow all steps of TOPS to manage your team and shift daily to ensure 80% of shift time is spent managing the team. Support, motivate, evaluate, develop, and coach agents to continually meet and exceed individual and team targets. Complete regular monitoring of team‑handled contacts and provide appropriate feedback, coaching, and education to ensure agents meet the minimum client requirements. Proactively maintain and deliver required service levels while maximizing productivity to achieve desired operational margin. Provide “real time” support to agents experiencing difficulties on calls and handle escalated irate or upset customers’ inquiries promptly and professionally when necessary. Ensure all TP policies and procedures are adhered to, including but not limited to Security, HR, Operations, etc.; report any known infractions to TP Management immediately. Manage team performance for continuous KPI achievement. Program and coach agents taking weekly calls/chat/email/Ticket based on account requirements. Call/chat/email/Ticket response times may increase based on product updates or client requirements. Ensure consistent quality and productivity across channels (call, email, chat, etc.) to add maximum value; maintain performance per relevant service‑level metrics or revenue/funnel goals. Ensure quarterly strategy as well as monthly and weekly priorities are understood and adhered to by agents; adjust messaging to different target audiences (agent, Ops Manager, client) with to‑the‑point communication. The TOP Team is looking for someone who: Is a professional in administrative or related areas. Has at least 3 years of experience in leadership positions and technology. Has experience as an agent in outbound or inbound sales. Demonstrates high levels of proactivity and ownership. Thrives in environments that require self‑management and autonomy. Communicates clearly and confidently in client‑facing situations, with strong presentation and interpersonal skills. Understands the importance of aligning learning strategies with business and operational goals. Has experience and knowledge in Google Cloud. Ensures achievement of SLA targets. What we offer Indefinite‑term contract – long‑term stability from day one. 44‑hour workweek – a balanced schedule to support your productivity and well‑being. Employee fund access – financial support and exclusive benefits. Career development plan – grow with us through structured learning and advancement opportunities. Weekends off – enjoy your personal time and recharge. What sets us apart We’re the experts in global digital business services , operating in 100 countries with a team of around 500,000 employees worldwide Great Place To Work® has recognized us as one of the best companies to work for—both locally and globally. We never stop innovating, and we always go the extra mile. At TP, we champion diversity, equity, and inclusion in every interaction. We value the unique perspectives and identities of both our clients and our people, nurturing an inclusive culture where every voice is heard, respected, and appreciated. Our commitment to diversity strengthens our connections, drives real impact, and helps us build a more equitable world. Make a difference with the TOP Team Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Administrative Industries Telecommunications #J-18808-Ljbffr