HR Generalist

HR Generalist - North America (Telework) Position Overview: The HR Generalist - North America performs Human Resources related duties at the professional level within the HR Service Delivery platform, supporting multiple businesses within North America or Latin America depending on location with strong proficiency of region. Functional areas of responsibility will include mergers & acquisitions, workforce transformation and reorganization, organization design, job level structuring, salary analysis, affirmative action support (NA only), employment equity programs and compliance. Fluency in English (written and spoken) is required. Role Description Take ownership of escalated queries from Tier 1 & 2 through ServiceNow cases. On occasion, redirect them when additional or different support is required. Partner effectively with HRBPs, CoEs, and People Leaders, offering proactive support and proposing solutions for various programs of work, whether it's business as usual (BAU), organization transformation, or new initiatives like M&A. Support and partner during annual CoE cycles (e.g., Goal Setting, Talent Management processes and IM Listening action planning), providing coaching, reporting, data insights, etc. Operate through the lens of continuous improvement, listening to and acting on feedback from People Leaders and Employees (e.g., updates to Knowledge articles). As required, provide support as part of M&A execution with due diligence, system, process, and people implications outlined. Closely collaborate with employees, managers, and CoE teams to deliver customer‑centric solutions, focusing on understanding business strategies and aligning with specific business lines. In conjunction with peers, COE’s and HR Service Delivery hub team, leverage our HR community to proactively identify improvement needs for the HR function and for continuous improvement of the HR service delivery model. Additionally, address urgent employee and manager needs and provide people management coaching, allowing HRBPs to focus more on strategic initiatives. Partner effectively with employees and management to communicate various Human Resources policies, procedures, laws, standards and government regulations. Conduct exit interviews, analyze data, and make recommendations to the management team for continuous improvement through organizational redesign, position leveling, compensation analysis. Participate in HR task forces and corporate project teams. Partner with compensation to conduct and implement salary surveys. Organize and participate in employee roundtable meetings. Skills & Competencies An individual in this role should demonstrate high agility by embracing new and innovative ideas, being comfortable with iterative ways of working, synthesizing a wide range of information, having the ability to collaborate across the HR function and the organization, and tailoring their communication style and approach based on their audience. The ability to multi‑task is key as is being comfortable with frequent change. Qualifications 5+ years progressive experience in HR with demonstrated functional knowledge. Total English fluency (both written and spoken). Bachelor’s degree required. Desired experience supporting North America or Latin America depending on region of recruitment. Demonstrated experience of, and focus on, proactively managing customer relationships. Curious; proactively ask questions about wider context to understand where to provide most business value. Being courageous when we need to push back and say no. Ability to work effectively in high‑pressure, fast‑paced situations that require sound decision making. High degree of comfort with change, with the skill to easily shift priorities to meet business needs. Strong analysis and problem‑solving skills, able to carry out root cause analysis. Experience supporting leaders and employees in a Union environment a plus. Comfortable working in a virtual environment. What We Offer Ability to work remote. Total Rewards to support your career and wellbeing. Professional development and growth opportunities. Requisition: J Equal Employment Opportunity Iron Mountain is committed to a policy of equal employment opportunity. We recruit and hire applicants without regard to race, color, religion, sex (including pregnancy), national origin, disability, age, sexual orientation, veteran status, genetic information, gender identity, gender expression, or any other factor prohibited by law. If you have a physical or mental disability that requires special accommodations, please let us know by sending an email to See the Supplement to learn more about Equal Employment Opportunity. To view the Equal Employment Opportunity is the Law posters and the supplement, as well as the Pay Transparency Policy Statement, CLICK HERE. #J-18808-Ljbffr