Operations - Supervisor
hace 2 días
Join us on our mission to elevate customer experiences for people around the world. As a member of the Everise family, you will be part of a global experience company that believes in being people-first, celebrating diversity and incubating innovation. Our dedication to our purpose and people is being recognized by our employees and the industry. Our 4.6/5 rating on Glassdoor and our shiny, growing wall of Best Place to Work awards is a testament to our investment in our culture. Through the power of diversity, we celebrate all cultures for their uniqueness and strengths. With 13 centers around the world and a robust work at home program, we believe great things happen when we work with people who think differently from us. Find a job you’ll love today
Position Purpose:
The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader’s primary role is that of coach and teacher to ensure that the agent meets or exceeds the standards set forth by Everise and the client.
Job Requirements:
• Monitor, track and evaluate associate performance based upon pre-determined Key Performance Indicators (KPI’s) and provide personal feedback to associate to ensure all goals are met and Everise standards are adhered to
• Be the constant presence on the production floor and actively interact with associates to ensure that they are engaged in productive work and systems are functioning properly
• Ensure that underperforming associates meet client expectations through the creation and implementation of written action plans
• Resolve customer escalations
• Responsible for communication between contact center management, client and associate
• Participate in associate selection and interviewing process
• Provide on-the-job or up-training as necessary to enable associates to meet Everise and client expectations
Qualifications:
• Bachelor’s degree in related field from a four-year college or university or 1 year experience in customer service or sales or equivalent combination of education and experience
• Previous call center experience preferred
• Prior supervisory or leadership experience preferred
• Proficiency with various Windows programs, including Microsoft Word, Excel, PowerPoint and Outlook
• Excellent oral and written communication skills
• Strong organizational and interpersonal skills
• Schedule flexibility
• Analytical and problem-solving skills
• Strong ability to multitask
• Ability to function in a fast paced environment
• Dependability regarding completion of assignments and attendance
• Ability to pass a drug screen and background check
If you’ve got the skills to succeed and the motivation to make it happen, we look forward to hearing from you.
-
Logistics Operations Supervisor
hace 3 días
Bogotá, Colombia https:www.energyjobline.comsitemap.xml A tiempo completoCharger Logistics is a world-class asset-based carrier. We specialize in delivering your assets, on time and on budget. With a diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo. Charger Logistics invests time and support into its employees to provide...
-
Data Center Operations Supervisor
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Equinix A tiempo completoAbout UsEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed.Job SummaryWe are seeking a skilled Data Center Operations Supervisor to join our team. As a key member of our operations team, you will be...
-
HR Operations Supervisor
hace 2 días
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoJob Title: HR Operations SupervisorJob Summary:We are seeking an experienced HR Operations Supervisor to join our team at Johnson & Johnson. The successful candidate will be responsible for leading and managing a team of HR professionals, ensuring the efficient and accurate execution of the organization's HR processes and policies.Key Responsibilities:Lead...
-
Logistics Operations Supervisor
hace 1 semana
Bogotá, Bogotá D.E., Colombia Charger Logistics A tiempo completoCharger Logistics is a world-class asset-based carrier that specializes in delivering assets on time and on budget. With a diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo.We invest time and support in our employees to provide them with the room to learn...
-
Logistics Operations Supervisor
hace 5 meses
Bogotá, Colombia Charger Logistics A tiempo completoCharger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo.Charger logistics invests time and support into its employees to provide them...
-
Logistics Operations Supervisor
hace 1 día
Bogotá, Colombia https:www.energyjobline.comsitemap.xml A tiempo completoCharger Logistics is a world-class asset-based carrier. We specialize in delivering your assets, on time and on budget. With a diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods, and HAZMAT cargo. Charger Logistics invests time and support into its employees to provide...
-
Logistics Operations Supervisor
hace 2 días
Bogotá, Colombia Charger Logistics A tiempo completoCharger Logistics is a world class asset-based carrier. We specialize in delivering your assets, on time and on budget. With the diverse fleet of equipment, we can handle a range of freight, including dedicated loads, specialized hauls, temperature-controlled goods and HAZMAT cargo. Charger logistics invests time and support into its employees to provide...
-
Data Center Operations Supervisor
hace 1 mes
Bogotá, Bogotá D.E., Colombia Equinix A tiempo completoAbout EquinixEquinix is the world's digital infrastructure company, operating over 250 data centers across the globe. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed.Job SummaryWe are seeking a skilled Data Center Operations Supervisor to join our team. As a key member of our operations team, you...
-
Operations Manager
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Everise A tiempo completoJob Title: Manager - OperationsCompany Overview:Everise is a global experience company that prioritizes people-first, celebrates diversity, and incubates innovation. Our mission is to elevate customer experiences for people around the world.Job Purpose:The Manager - Operations is responsible for overseeing the daily operations of a team of supervisors,...
-
Logistics Operations Manager
hace 7 días
Bogotá, Bogotá D.E., Colombia https:www.energyjobline.comsitemap A tiempo completoJob SummaryCharger Logistics is seeking a highly skilled Logistics Operations Supervisor to join our team in Bogota. As a key member of our operations team, you will be responsible for mentoring, coaching, and developing our team members to ensure seamless logistics operations.Key ResponsibilitiesLead and manage a team of logistics professionals to ensure...
-
Payroll Supervisor
hace 4 semanas
Bogotá, Bogotá D.E., Colombia Otis College of Art and Design A tiempo completoJob Title: Payroll SupervisorJob Summary:We are seeking a highly motivated and analytical Payroll Supervisor to join our team. As a Payroll Supervisor, you will be responsible for leading and motivating the US Operations payroll team, ensuring daily execution and ongoing career development.Key Responsibilities:Lead and motivate the US Operations payroll team...
-
HR Operations Supervisor
hace 2 días
Bogotá, Bogotá D.E., Colombia Johnson & Johnson A tiempo completoJob SummaryJohnson & Johnson is seeking a highly skilled HR Operations Supervisor to join our team in Bogotá. As a key member of our HR operations team, you will be responsible for leading and managing a team of HR professionals, ensuring the efficient and accurate execution of the organization's HR processes and policies.Key ResponsibilitiesLead the team...
-
Data Center Operations Supervisor
hace 1 semana
Bogotá, Bogotá D.E., Colombia Equinix A tiempo completoAbout the RoleAs a Data Center Operations Supervisor at Equinix, you will be responsible for providing immediate supervision to a unit or group of employees in our data centers. Your primary focus will be on maintaining critical facilities infrastructure and ensuring the best-in-class service to our customers.Key ResponsibilitiesProvide leadership and...
-
Payroll Supervisor
hace 1 semana
Bogotá, Bogotá D.E., Colombia Otis College of Art and Design A tiempo completoJob Summary:We are seeking a highly motivated and analytical Payroll Supervisor to join our team. As a Payroll Supervisor, you will be responsible for leading and motivating the US Operations payroll team, ensuring daily execution and ongoing career development.Key Responsibilities:Lead and motivate the US Operations payroll team.Ensure compliance with...
-
Order Fulfillment Supervisor
hace 1 semana
Bogotá, Bogotá D.E., Colombia AmerisourceBergen A tiempo completoOrder Fulfillment Supervisor - LATAMWe are seeking a highly skilled Order Fulfillment Supervisor to join our LATAM team. As a key member of our operations team, you will be responsible for ensuring the efficient and effective fulfillment of orders.Key Responsibilities:Oversee the daily operations of the order fulfillment team, ensuring timely and accurate...
-
Operations Supervisor
hace 7 días
Bogotá, Bogotá D.E., Colombia Everise A tiempo completoEverise: A Global Experience CompanyWe're a people-first organization that celebrates diversity and incubates innovation. Our mission is to elevate customer experiences for people around the world.Job Summary:The Team Leader - Operations is responsible for the daily supervision and management of a team of associates. The Team Leader's primary role is that of...
-
HR Operations Supervisor
hace 5 días
Bogotá, Bogotá D.E., Colombia Johnson And Johnson A tiempo completoJob SummaryWe are seeking a highly skilled HR Operations Supervisor to join our team at Johnson & Johnson. This role will be responsible for leading and managing a team of HR professionals, ensuring the efficient and accurate execution of the organization's HR processes and policies.Key ResponsibilitiesLead the team in receiving, assigning, and processing...
-
Front Desk Supervisor
hace 3 semanas
Bogotá, Bogotá D.E., Colombia Four Seasons Hotels and Resorts A tiempo completoAbout Four SeasonsFour Seasons Hotels and Resorts is a world-renowned hospitality company that prides itself on delivering exceptional guest experiences. Our team members are the driving force behind our success, and we're seeking a talented Front Desk Supervisor to join our team.Job SummaryWe're looking for a highly skilled and experienced Front Desk...
-
Data Center Operations Supervisor
hace 1 semana
Bogotá, Bogotá D.E., Colombia Equinix A tiempo completoAbout UsEquinix is the world's digital infrastructure company, operating over 250 data centers globally. We enable digital leaders to bring together and interconnect foundational infrastructure at software speed, delivering world-class experiences and multiplying value while supporting sustainability goals.Job SummaryWe are seeking a skilled Supervisor, Data...
-
Business Operations Manager
hace 5 días
Bogotá, Bogotá D.E., Colombia Citigroup Inc. A tiempo completoJob SummaryThe Ops Sup Supervisor is an intermediate management level position responsible for providing full leadership and direction to a team of employees in an effort to provide operations support services in coordination with the Operations - Core team. The overall objective of this role is to ensure the seamless delivery of operations support services...