Service Coordinator
hace 1 mes
This position reports to
Service Manager
Your role and responsibilitiesIn this role, you will have the opportunity to coordinate service work done at site and ensure it complies with ABB's and customer’s guidelines. Each day, you will act as a single point of contact for the customer during the execution of a service job. You will also showcase your expertise by leading and delivering responsive support coordination to exceed customer expectations.
The work model for the role is: hybrid. This role contributes to the Motion Business Area in Bogotá, Colombia.
You will be mainly accountable for:
- Assessing gaps in service delivery, contract execution, and customer focus and working with engineers and operations managers to mitigate the issues identified.
- Tracking completion of service visits and ensuring all documentation is completed in a timely manner.
- Maintaining and monitoring competency and certification database.
- Collaborating with other coordinators to ensure Field Service Engineers' resources are allocated to maximize completion of customer service requests and contract delivery.
- You are immersed in the management of resources, planning, and handling tools such as project management in major projects in the Colombian market.
- Ability to demonstrate your experience in coordination and/or supervision with 3 years of experience in projects in the field service area.
- Possess enhanced knowledge of the service market in the industrial sector, Oil & Gas, or heavy industry (petrochemical, production, or related).
- PMI certification, advanced Office, SAP, ERPs or ATS.
- You are passionate about strategic leadership, interpersonal communication, customer orientation, teamwork, organization, and planning.
- Degree in electrical engineering, electronics, mechanical, industrial, mechatronics, electromechanical, or related careers.
- You are at ease communicating in English at an advanced level.
We value people from different backgrounds. Apply today for your next career step within ABB and visit to learn about the impact of our solutions across the globe. #MyABBStory
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