IT Customers and Sales Support Specialist
hace 7 horas
IT Customers and Sales Support Specialist GP Transco is a modern trucking company that hires experienced drivers, talented office staff, and uses state-of-the-art equipment & software to deliver goods in the U.S. We are currently seeking an experienced individual to fill the IT Support Specialist position to maintain efficient computer systems and networks to optimize the role of technology in our business success and sustainability. We're seeking a motivated Sales & Customer Support Specialist to join our growing IT team supporting OpenRoad TMS, a comprehensive Transportation Management System serving logistics companies across the United States. This role combines customer success, technical support, and sales questions support. You'll be the primary point of contact for both existing customers and prospects, helping them navigate the system, troubleshoot and do demo’s of new features. Responsibilities Serve as primary contact for customer inquiries, issues, and feature requests Troubleshoot customer’s technical and process problems and coordinate with development team for resolution Conduct customer training sessions on platform features and best practices Manage customer onboarding process from implementation through go-live Document and track customer issues, resolutions, and feedback Create and maintain support documentation, FAQs, and training materials Participate and lead product presentations (demo) and live call sessions with customers Qualifications Communication & Interpersonal Skills Advanced English communication skills (written and verbal) Ability to explain complex technical concepts in simple, clear terms Strong presentation and training facilitation skills Technical & Problem‑Solving Abilities Proven experience with software troubleshooting and technical support Ability to gather, interpret, and analyze relevant data Strong attention to detail with analytical thinking approach Ability to work effectively under pressure and manage multiple priorities and requests Personal Attributes Self‑motivated with strong goal orientation Customer‑centric mindset and team‑player attitude Flexibility and adaptability to changing priorities Excellent time management and organizational skills Experience Requirements 2+ years in customer support or customer success role Demonstrated experience conducting customer training sessions Customer onboarding experience with SaaS or enterprise software IT system support and troubleshooting background Experience supporting B2B customers in professional environment Preferred Qualifications Industry Experience Working experience with Transportation Management Systems (TMS) or related logistics software and supporting logistics companies Understanding of transportation and logistics operations (LTL, FTL, freight brokerage) Familiarity with supply chain processes and terminology Software Knowledge & Skills Proficiency with Microsoft Office Suite (Excel, Word, PowerPoint) Experience with ticketing/help desk systems Experience with ticketing/documentation in Jira/Confluence This position will be entirely on-site or hybrid. NOT REMOTE. We are located in Medellin Starting salary: 4,800,000 COP, open to negotiation. Monday to Friday, 8:00 a.m. to 5:00 p.m. CST. Job Type: Full-time Seniority level: Mid-Senior level Employment type: Full-time Job function: Information Technology Industries: Transportation, Logistics, Supply Chain and Storage #J-18808-Ljbffr
-
Sales Support Specialist
hace 1 semana
WorkFromHome, Colombia NeoWork A tiempo completoSales Support Specialist NeoWork is seeking a Sales Support Specialist to provide operational and administrative support to the Inside Sales Department. This role ensures that the sales process runs efficiently from the first client interaction through the early stages of the pipeline. Acting as the operational backbone of the team, the Sales Support...
-
Sales Support Specialist
hace 5 días
WorkFromHome, Colombia NeoWork A tiempo completoNeoWork is seeking a Sales Support Specialist to provide operational and administrative support to the Inside Sales Department. This role ensures that the sales process runs efficiently from the first client interaction through the early stages of the pipeline. Key Responsibilities Qualify inbound leads based on established criteria and ensure proper...
-
IT Specialist Semisenior
hace 2 semanas
WorkFromHome, Colombia GIGA IT A tiempo completoGIGA IT Bogota, D.C., Capital District, Colombia Job Summary We are looking for a new IT Specialist Semisenior to join our multicultural team at a rapidly growing managed connectivity solutions provider that specializes in reliable internet. What You'll Do Network support Provide first‑level technical support for VoIP systems, networking issues, and...
-
Senior IT Support Engineer
hace 3 días
WorkFromHome, Colombia Remoteotter A tiempo completoJoin Atlas Technica as a Sr. Systems Engineer to provide IT support and mentorship in a collaborative environment. USA Full-time DevOps / Sysadmin 4 days ago Join our IT team as a Power BI End User Support Technician, providing essential technical support and enhancing user experience. Customer Service Representative - Remote Join Touch Support as a Customer...
-
VoIP & Network Support Specialist (Mid‑Senior)
hace 2 semanas
WorkFromHome, Colombia GIGA IT A tiempo completoA managed connectivity solutions provider in Bogotá is seeking an IT Specialist Semisenior to provide technical support and troubleshoot VoIP and networking issues. The ideal candidate has over 3 years of experience in technical support, knowledge of VoIP systems, and a degree in IT or a related field. The position offers opportunities for professional...
-
Sales Support Specialist
hace 2 días
WorkFromHome, Colombia Hitachi Vantara Corporation A tiempo completoDescription The Opportunity: Provide functional and technical support throughout the sales process and ensure internal and external clients obtain appropriate product/solution knowledge. Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal jobs ensure proposals are...
-
IT Specialist
hace 2 semanas
WorkFromHome, Colombia ABATECH A tiempo completoIT Support Specialist At ABATECH , our IT team ensures smooth operations for all employees across the U.S. and Medellín by providing timely, high-quality support. We’re seeking an IT Support Specialist to provide responsive technical assistance, solve issues, and help maintain business continuity. What You’ll Do Assist with hardware, software, and...
-
Remote Help Desk II | IT Support Specialist
hace 1 semana
WorkFromHome, Colombia Zipdev A tiempo completoA remote IT support provider is seeking a Help Desk II / Tier 2 IT Support Specialist to deliver reliable technical support. The ideal candidate has 2-3 years of experience in handling IT support requests in a structured environment. Responsibilities include troubleshooting and resolving hardware/software issues, documenting procedures, and managing user...
-
Sales Support Specialist
hace 2 semanas
WorkFromHome, Colombia Hitachi Vantara Corporation A tiempo completoDescription The Opportunity: Provide functional and technical support throughout the sales process to ensure that both internal and external clients gain a comprehensive understanding of the products and solutions. Customer Support jobs deliver a key service bridging the gap from customer enquiry to service delivery and related commercial processes. Proposal...
-
Customer Support Specialist
hace 2 días
WorkFromHome, Colombia Allego A tiempo completoAllego is a rapidly growing SaaS technology company in the metro Boston area with a modern approach to learning and enablement for today's distributed teams. Our technology ensures that sales teams have the skills and latest knowledge to make the most of every selling situation. With nearly 500,000 users relying on Allego’s platform to access learning, the...
