IT Specialist Semisenior

hace 2 semanas


WorkFromHome, Colombia GIGA IT A tiempo completo

GIGA IT Bogota, D.C., Capital District, Colombia Job Summary We are looking for a new IT Specialist Semisenior to join our multicultural team at a rapidly growing managed connectivity solutions provider that specializes in reliable internet. What You'll Do Network support Provide first‑level technical support for VoIP systems, networking issues, and general IT inquiries Troubleshoot and resolve VoIP‑related problems (call quality, connectivity, configuration issues) Troubleshoot WiFi issues Perform network diagnostics and basic troubleshooting for connectivity and hardware issues Manage, prioritize, and resolve support tickets through our help desk system Support email set‑up and troubleshooting Escalate complex issues to senior engineers or specialized teams when needed Document all support interactions, solutions, and procedures clearly Contribute to our internal knowledge base by writing guides and FAQs What We'll Expect You To Have Technical support skills for computer equipment and users 3+ years in a help desk or technical support role, in telecom or IT Knowledge of VoIP systems, SIP protocols, and troubleshooting Solid understanding of networking: TCP/IP, DNS, DHCP, routing/switching basics Familiarity with SIP trunking, PBX systems, and VoIP hardware Hands‑on experience with help desk ticketing systems and remote support tools Certifications such as CompTIA Network+, CCNA, or VoIP‑specific certifications are a plus Associate’s or Bachelor’s degree in IT, Computer Science, or related field (or equivalent experience) Advanced English What We Offer



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