Empleos actuales relacionados con Technical Support Engineer, Trilogy - WorkFromHome - Crossover
-
Technical Support Engineer, Trilogy
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover . This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $30.00/hr Overview Customer...
-
Technical Support Engineer, Trilogy
hace 7 días
WorkFromHome, Colombia Crossover A tiempo completoTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD We’re bridging the divide between customer expectations and current delivery through AI‑enhanced “cyborg” agents that combine sophisticated troubleshooting skills with product knowledge and agentic AI capabilities. In this role you refine, repair, and mentor the tools. Each correction...
-
Senior Technical Support Analyst, Trilogy
hace 7 días
WorkFromHome, Colombia Crossover A tiempo completoSenior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD Join to apply for the Senior Technical Support Analyst, Trilogy (Remote) role at Crossover. Base pay range $30.00/hr - $30.00/hr Job Overview Customer expectations in support are accelerating while industry complexity deepens. Today’s customers anticipate instant, AI‑driven answers,...
-
Application Support Engineer, Trilogy
hace 7 días
WorkFromHome, Colombia Crossover A tiempo completoApplication Support Engineer, Trilogy (Remote) - $60,000/year USD 1 day ago Be among the first 25 applicants This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Customer expectations in the support industry continue to rise even as...
-
Senior Technical Support Analyst, Trilogy
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoSenior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD We are looking for a Senior Technical Support Analyst to join Trilogy, a leading software platform provider, to deliver AI‑augmented customer support. The role is remote and full‑time, with a compensation of $60,000 USD per year (equivalent to $30 USD/hr). The position requires a...
-
Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
-
Technical Support Engineer
hace 7 días
WorkFromHome, Colombia The Global Talent Co. A tiempo completoOverview Join to apply for the Technical Support Engineer role at The Global Talent Co. . Full-time | Remote | LATAM | 4:00 pm - Mid night PST About Us At The Global Talent Co., we provide opportunities to work with leading innovative technology companies worldwide, offering stable employment, competitive compensation, career growth, and access to a...
-
Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Red Hat, Inc. A tiempo completoTechnical Support Engineer page is loaded## Technical Support Engineerremote type: Remotelocations: Remote Colombiatime type: Full timeposted on: Posted Todayjob requisition id: R- The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure! Our...
-
Remote Technical Support Engineer – DevTools
hace 7 días
WorkFromHome, Colombia The Global Talent Co. A tiempo completoA leading technology solutions provider is seeking a Technical Support Engineer who will bridge developers and product innovation. The role involves troubleshooting SDK and API issues, managing inbound support requests, and collaborating closely with engineering teams. Ideal candidates will have over 5 years of technical support experience and strong...
-
Ingeniero de Soporte Técnico, Trilogy
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoIngeniero de Soporte Técnico, Trilogy (Remote) Join to apply for the Ingeniero de Soporte Técnico, Trilogy (Remote) - $60,000/year USD role at Crossover. Get AI-powered advice on this job and more exclusive features. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more....
Technical Support Engineer, Trilogy
hace 3 semanas
Technical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover . This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr At most organizations, customer support suffers from inefficiency and subpar execution. Support professionals often spend their time on mundane, repetitive work or find themselves blocked by issues that fall outside their limited domain knowledge. Research indicates that more than 60% of support tickets are escalated due to insufficient skill or knowledge at the initial contact point. Trilogy operates differently. With a portfolio exceeding 100 enterprise software products, we have transformed customer support through sophisticated AI technology. Our AI-driven chatbot resolves the majority of incoming issues, which means our engineers focus exclusively on the most challenging, complex problems. Every ticket assigned to you will be difficult, diverse, and demand innovative thinking. This position offers no room for gradual onboarding or continuous supervision. Candidates who require steady guidance, have difficulty with independent learning, or frequently ask questions that should be self‑evident will not succeed beyond the first two weeks. The role demands initiative, rapid adaptation, and the capacity to solve problems without external prompting. Those prepared to confront the most demanding challenges in customer support will experience unmatched professional development. You will develop exceptional technical knowledge across an extensive product ecosystem while directly influencing Trilogy's standard of excellence. If you are committed to testing your capabilities, we encourage your application. What You Will Be Doing AI-Enhanced Problem Resolution: Examine complex tickets that AI systems have escalated, apply human judgment and expertise in areas where AI is currently limited, and refine the AI system to reduce future gaps What You Won’t Be Doing Spending two full months onboarding; you are expected to become productive across multiple products in your first month (we recognize this timeline is demanding) Depending on managers to unblock you; candidates who cannot solve their own obstacles will find this role challenging Technical Support Engineer Key Responsibilities Combine human technical expertise with AI-driven tools to provide outstanding customer support, concentrating on sophisticated issues that remain beyond full AI resolution Basic Requirements A minimum of 3 years of total experience in technical customer support roles Advanced proficiency with generative AI (e.g., working with multiple AI platforms, automating workflows, building custom GPTs); experience limited to using LLMs for research, learning, brainstorming, or content creation will not meet this requirement About Trilogy Hundreds of software businesses run on the Trilogy Business Platform. For three decades, Trilogy has been known for 3 things: Relentlessly seeking top talent, Innovating new technology, and incubating new businesses. Our technological innovation is spearheaded by a passion for simple customer‑facing designs. Our incubation of new businesses ranges from entirely new moon‑shot ideas to rearchitecting existing projects for today's modern cloud‑based stack. Trilogy is a place where you can be surrounded with great people, be proud of doing great work, and grow your career by leaps and bounds. There is so much to cover for this exciting role, and space here is limited. Hit the Apply button if you found this interesting and want to learn more. We look forward to meeting you Working with us This is a full‑time (40 hours per week), long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. The compensation level for this role is $30 USD/hour, which equates to $60,000 USD/year assuming 40 hours per week and 50 weeks per year. The payment period is weekly. Consult for more details on this topic. Seniority level Associate Employment type Full‑time Job function Engineering, Information Technology, and Customer Service Industries Software Development, IT Services and IT Consulting, and Telecommunications #J-18808-Ljbffr
