Senior Technical Support Analyst, Trilogy
hace 2 semanas
Senior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD We are looking for a Senior Technical Support Analyst to join Trilogy, a leading software platform provider, to deliver AI‑augmented customer support. The role is remote and full‑time, with a compensation of $60,000 USD per year (equivalent to $30 USD/hr). The position requires a contractor agreement with Crossover. Key Responsibilities AI‑Augmented Customer Resolutions: Investigate complex tickets escalated by AI systems, apply human judgment where AI capabilities fall short, and enhance the AI system to close identified gaps. Problem Solving: Diagnose ambiguous failures across networks, databases, cloud infrastructure, and enterprise applications; use AI to generate hypotheses, test theories, accelerate resolution, and capture reasoning for system improvement. Technical Judgment: Seamlessly shift from packet capture to query plan to workflow trace; correct LLM missteps and build repeatable frameworks. Automation: Identify patterns that transform isolated fixes into scalable automations and improve system intelligence for thousands of customers. What You Won’t Be Doing Spending two full months onboarding; proficiency across multiple products is expected within the first month. Depending on your manager for assistance; self‑unblocking is required. Basic Requirements Must be located in North or South America. Minimum 3 years of total experience in a technical customer support role. Advanced generative AI proficiency (multi‑AI tools, workflow automation, custom GPTs); LLM experience limited to research or content creation is insufficient. Working with us This is a full‑time, 40‑hour per week, long‑term position. The position is immediately available and requires entering into an independent contractor agreement with Crossover as a Contractor of Record. Compensation is $30 USD/hour, weekly payment. Consult for more details. Seniority Level Associate Employment Type Full‑time Job Function Business Development, Information Technology, and Customer Service Industries Computer Hardware Manufacturing, Software Development, and IT Services and IT Consulting Referrals increase your chances of interviewing at Crossover by 2x. Base pay range: $30.00/hr – $30.00/hr. #J-18808-Ljbffr
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Senior Technical Support Analyst, Trilogy
hace 6 días
WorkFromHome, Colombia Crossover A tiempo completoSenior Technical Support Analyst, Trilogy (Remote) - $60,000/year USD Join to apply for the Senior Technical Support Analyst, Trilogy (Remote) role at Crossover. Base pay range $30.00/hr - $30.00/hr Job Overview Customer expectations in support are accelerating while industry complexity deepens. Today’s customers anticipate instant, AI‑driven answers,...
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Technical Support Engineer, Trilogy
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD Join to apply for the Technical Support Engineer, Trilogy (Remote) - $60,000/year USD role at Crossover . This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $30.00/hr Overview Customer...
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Technical Support Engineer, Trilogy
hace 6 días
WorkFromHome, Colombia Crossover A tiempo completoTechnical Support Engineer, Trilogy (Remote) - $60,000/year USD We’re bridging the divide between customer expectations and current delivery through AI‑enhanced “cyborg” agents that combine sophisticated troubleshooting skills with product knowledge and agentic AI capabilities. In this role you refine, repair, and mentor the tools. Each correction...
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Application Support Engineer, Trilogy
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoApplication Support Engineer, Trilogy (Remote) - $60,000/year USD Posted 2 days ago. Be among the first 25 applicants. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base Pay Range $30.00/hr - $30.00/hr At most organizations, customer support suffers from widespread...
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Application Support Engineer, Trilogy
hace 6 días
WorkFromHome, Colombia Crossover A tiempo completoApplication Support Engineer, Trilogy (Remote) - $60,000/year USD 1 day ago Be among the first 25 applicants This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $30.00/hr - $30.00/hr Customer expectations in the support industry continue to rise even as...
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Senior AI-Driven Tech Support Analyst
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoA leading software platform provider is seeking a Senior Technical Support Analyst to join their remote team. This role involves investigating AI‑escalated issues, troubleshooting complex problems across various technical domains, and enhancing AI solutions for improved customer support. Candidates must possess at least 3 years of technical support...
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Ingeniero de Soporte Técnico, Trilogy
hace 2 semanas
WorkFromHome, Colombia Crossover A tiempo completoIngeniero de Soporte Técnico, Trilogy (Remote) Join to apply for the Ingeniero de Soporte Técnico, Trilogy (Remote) - $60,000/year USD role at Crossover. Get AI-powered advice on this job and more exclusive features. This range is provided by Crossover. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more....
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Technical Support Analyst I — Remote/Hybrid
hace 2 semanas
WorkFromHome, Colombia CSG A tiempo completoA technology solutions provider is seeking a Technical Support Analyst in Bogotá, Colombia. The role involves providing technical support to customers and ensuring operational continuity. Candidates should have a degree in IT, experience with Unix databases and shell scripting, and strong communication skills. Benefits include remote work options and...
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Business Analyst Senior
hace 5 días
WorkFromHome, Colombia Softtek A tiempo completoJoin to apply for the Business Analyst Senior role at Softtek . Nice to have: Experience working with JIRA Familiarity with Agile methodologies Responsibilities Collaborate with cross‑functional teams to gather and analyze business requirements Translate business needs into clear, actionable user stories Engage with technical teams to ensure solutions...
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Senior Technical Support Specialist
hace 6 días
WorkFromHome, Colombia Enzo A tiempo completoJoin to apply for the Senior Technical Support Specialist role at Enzo We’re seeking an experienced Tier 2 Technical Support Specialist to provide compliance and activation support for eCommerce merchants. In this role, you’ll troubleshoot issues, guide customers through requirements, coordinate activations with external vendors, and ensure every...
