Senior Manager, Global Onboarding Experience

**Requisition ID**: 231840

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**_
Purpose_**

Responsible for leading and managing global onboarding activities ensuring alignment with standard procedures and service level agreements (SLAs). This role continuously collaborates with other business areas to align onboarding activities with business needs and to create an exceptional onboarding experience. Provides guidance and coaching to build a strong, performance-oriented team.

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Accountabilities_**
- Leads and drives a customer focused culture throughout their team to deepen client relationships and leverage broader Bank relationships, systems and knowledge
- Leads and manages onboarding activities to ensure activities and delivery meet guidelines established by COE
- Facilitates the execution of onboarding processes and orientation of new employees with a relentless focus on employee experience
- Collaborates with COE and HR Services to align recruitment activities with business needs, develops solutions to enhance service effectiveness and drive efficiency
- Monitors and ensures all onboarding processes and orientation of new employees are aligned with established standards and regulatory requirements
- Actively participates in project delivery, coordinating with various stakeholders to meet project timelines and objectives. Cultivates and strengthens relationships with individual business units in all Countries we support, understanding their unique needs and challenges to tailor onboarding processes accordingly. This involves regular communication, feedback collection, and continuous improvement of onboarding practices to enhance the overall new hire experience and operational efficiency.
- Supports Manager, Global Onboarding Experience with managing and hiring team members, reviewing performance, providing feedback, and creating a strong team atmosphere
- Provides leadership and guidance to Global Onboarding Experience team as required
- Provide expertise on escalated recruitment inquiries or concerns
- Understands how the Bank’s risk appetite and risk culture should be considered in day-to-day activities and decisions
- Creates an environment in which his/her team pursues effective and efficient operations within his/her respective areas, while ensuring the adequacy, adherence to and effectiveness of day-to-day business controls to meet obligations with respect to operational risk, regulatory compliance risk, AML/ATF risk and conduct risk, including but not limited to responsibilities under the Operational Risk Management Framework, Regulatory Compliance Risk Management Framework, AML/ATF Global Handbook and the Guidelines for Business Conduct
- Builds a high performance environment and implements a people strategy that attracts, retains, develops and motivates their team by fostering an inclusive work environment; communicating vison/values/business strategy and managing succession and development planning for the team

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Reporting Relationships_**

Primary Manager: Director, Global Onboarding Experience & Workforce Security Screening
Direct Reports: Manager, Global Onboarding Experience

**_
Dimensions_**
- Manages up to 5 direct reports and team of approximately 20 employees.
- Leads and manages Onboarding activities for 22 countries, ~81,000 employees and ~18,000 Contractors
- Creates strong partnerships with business leaders and HR Business partners
- Act as an escalation point for any complex/unusual transactions
- Responsible for meeting established SLAs
- Ensures business continuity for accountabilities under purview, ensuring coverage 5 days/week in assigned schedule

**_
Education / Experience / Other Information_**
- Post-secondary Degree in Human Resources, Administration, Business or related field
- CHRP or CHRL designation is considered an asset
- Intermediate or advanced level of SAP (SuccessFactors)
- Intermediate or advanced level of EXCEL
- Deep understanding and knowledge of Bank policies and procedures
- Strong knowledge of Organizational structure and complexity
- Deep understanding of end-to-end Recruitment processes and programs
- Strong knowledge of corporate governance guidelines, compliance and reporting requirements related to Recruitment
- Understanding of leading practices in recruitment and onboarding
- Ability to cultivate networks and relationships
- Experiencie in Onboarding areas
- Attentive to details and deadlines; ability to manage multiple initiatives
- Experience coaching/leading a teams
- Experience with transaction processing and data management
- Experience in conflict / issue resolution

**_
Working Conditions_**

Work in a standard office-based environment; non-standard hours are a common occurrence. Limited travel domestically.

Location(s): Colombia : Bogota : Bogota

ScotiaGBS is a Scotiabank Group company located in Bogota, Colombia created to support different processes of the Bank and the developmen