Systems Reliability Engineer Lead

Overview Join to apply for the Systems Reliability Engineer Lead role at Scotiabank . We are seeking a capable SRE Lead to collaborate with application, infrastructure and business teams to improve stability, reliability and efficiency of our regional systems using Site Reliability Engineering (SRE) principles. You will work cross-functionally with various teams, lead discussions with technical and business partners, and help standardize operations using IT Service Delivery and IT Service Management practices. Key Accountabilities Collaborate with Application Engineering, Quality, Product and Data Engineering teams to Champion SRE/DevOps culture and practices Work with a team of Reliability Engineers to champion SRE/DevOps practices across the organization Contribute to management of Service Level Objectives with senior development and business leads Refine build, plan and deploy practices to improve stability, reliability, efficiency, repeatability and security; create plans and coordinate with development and business leads to increase service levels, reduce costs, and support delivery velocity Lead troubleshooting of severe incidents with stakeholder communication and problem-solving using best practices Implement, improve and coach service management best practices to enhance overall service delivery Participate in root cause analysis and blameless post-mortems to prevent recurrence Contribute to reliability feature prioritization and design/development of tooling, alerts, and automated responses to address reliability risks Lead in-depth technical and data analyses to gauge service trends and drive improvements Provide proactive technical communication on reliability, stability and efficiency results to senior stakeholders Assist in improving infrastructure automation, efficiency and cost; ensure solutions are automated where possible Define guidelines, tools, practices and processes as an SRE framework for stream-aligned teams Champion adoption of the SRE Framework by development teams, product owners and local SREs Promote the practice across IB regions and onboard local SREs Identify opportunities to improve the platform aligned with defined SLOs Manage the KTLO backlog as a product owner Seek opportunities to reduce toil by automating manual and repetitive tasks Reporting Relationships Primary Manager: Director and Head Systems Reliability and Resiliency SRE Direct Reports: No Aplica Shared Reports: No Aplica Dimensions Collaborate with System Reliability Engineers across Enterprise to ensure availability and stability of systems and applications Ensure customers are not impacted and protect the bank’s reputation Scope focused on Global Wealth Technology with enterprise interactions Education / Experience / Other Information Excellent communication skills (verbal and written) at all organizational levels Ability to clearly communicate incident status via email in business-friendly language Ability to represent the team in meetings with Senior Business/Technology executives 8+ years of IT experience with at least 3 years in a leadership capacity Degree in Computer Science, Engineering, or equivalent ITIL V3/v4 Foundation in ITSM is an asset Experience with ITSM tools (ServiceNow preferred) and strong understanding of SRE and service management Broad knowledge of OS platforms (Linux/UNIX), Networking, Web Systems and IT Ops Experience with large-scale distributed systems Understanding of SOA or microservices architectures Experience with CI tools and Agile environments Strong organizational skills and ability to manage multiple tasks Calm under pressure Proficient in reliability practices, SLOs/SLIs/SLAs, and error budget management Experience with logging/tracing tools (e.g., Splunk, FluentBit, OpenTelemetry) and monitoring tools (e.g., Dynatrace, SpringBoot monitoring) Experience with infrastructure tech (ArgoCD, Terraform, Kubernetes, Helm, Docker, Istio, Cloud GCP) Experience with automation tools (Jenkins, Python, Bitbucket, Bash scripting) Experience in root cause analysis, blameless post-mortems, and playbook/runbook development Experience with non-functional testing tools (OpenAPI, Grafana/K6, Gatling, Postman) Nice-to-have: Chaos engineering tooling (Gremlin, Netflix Chaos Monkey, Litmus Chaos or similar) Location: Bogota, Bogota District, Colombia. ScotiaTech is a ScotiaBank unit based in Bogota that supports technology systems and processes. Applicants should apply online; only shortlisted candidates will be contacted for interviews. #J-18808-Ljbffr