Technical Support
hace 2 semanas
Technical Support & Customer Service Agents Join to apply for the Technical Support & Customer Service Agents role at GlowTouch Technologies . Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. What Will You Do? Answer customer interactions (calls/emails) within SLAs and follow up on any further actions needed for resolution or install (Sales, Billing/Account, and tech Support). Use every resource available to resolve customer’s issue. Dispatch appropriately according to the need and SLAs. Support Field Operations team members with work orders’ inquiries and communication with the customer. Perform other duties as assigned. Who You Are Ideal candidates for this position will be analytical but with an outgoing customer service attitude. We are hiring individuals that are intelligent, dependable, and ready to take their career to the next level with a growing company. Qualifications Bilingual English/Spanish proficient in written and verbal communication. Excellent multi-tasking skills. 6 months minimum of proven technical support experience preferably in internet services. Basic understanding of Networking. Excellent Customer service skills. Who We Are UnifyCX is a transformative AI platform that empowers and enables teams to deliver efficient, exceptional customer experiences. We engineer superhuman CX through a powerful blend of strategy, omnichannel support, analytics, and AI-driven tools. Our engagement model prioritizes measurable results, like CES and retention, over outdated SLAs. With a focus on automation, talent enablement, strategic partnerships, and strict data protection, UnifyCX delivers scalable, personalized, and compliant solutions that create real business impact. UnifyCX is a certified minority-owned business and an EOE employer who welcomes diversity. Job Details Seniority level: Entry level Employment type: Full-time Job function: Other Industries: Outsourcing and Offshoring Consulting #J-18808-Ljbffr
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Tier 1 Technical Support Consultant
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Sutherland A tiempo completo1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Company Description3> We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our...
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Technical Support
hace 2 semanas
Barranquilla, Atlántico, Colombia Unify CX A tiempo completo $12.000.000 - $18.000.000 al añoUnifyCX is looking for extraordinary Technical Support and Customer Service Agents to join our motivated team.What Will You Do?As a Technical Support and Customer Service Agent, provide world-class customer service through every interaction offering solutions to any customer's issue or concerns in reference to their mobile hotspot and internet service...
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Tier 1 Technical Support Consultant
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Sutherland Global A tiempo completoCompany Description: We are One Sutherland — a global team where everyone is working together to create great breakthrough solutions. Our workforce has thrived in an environment of diversity of thought, experience and background. We celebrate our diversity and embrace it whole-heartedly. Sutherland is an equal opportunity employer. We promote a positive...
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Technical Support Agent
hace 2 días
Barranquilla, Atlántico, Colombia Atlantic Quantum Innovations A tiempo completo US$240.000 - US$480.000 al añoAt Atlantic QI, we are looking for an enthusiastic, proactiveBilingual Technical Support Agent IN BARRANQUILLAwho's eager to grow. If you enjoy solving technical issues, assisting users, and want to work in a place where you can make a real impact, this is the role for youRequired Skills:No experience required.Intermediate English ( B1+/B2 ).Basic French...
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Payments & Transaction Support Specialist
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Sutherland A tiempo completoA leading global service provider is looking for a Technical Customer Support Specialist in Barranquilla, Colombia. This full-time role involves addressing technical issues related to payments and transaction processing, ensuring client satisfaction. The ideal candidate should have a strong background in customer support, excellent problem-solving skills,...
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Technical Support and Customer Service Specialist
hace 10 horas
Barranquilla, Colombia FUERZACTIVA A tiempo completo_**Position: Technical Support and Customer Service Specialist**_ **Responsibilities**: Create and manage support tickets, ensuring detailed documentation for each incident. Diagnose technical issues, provide solutions, and escalate complex problems to the appropriate teams. Collaborate closely with other departments to ensure efficient resolution of...
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Payments Tech Support Specialist — Client-Focused
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Sutherland Global A tiempo completoA leading global business solutions provider is seeking a Technical Customer Support Specialist in Barranquilla, Colombia. The role requires expertise in payments, transaction processing, and strong problem-solving and communication skills. You will support client needs and ensure high service standards in a fast-paced environment. The position is full-time...
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Bilingual Tech Support
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia GlowTouch Technologies A tiempo completoA technology services company in Barranquilla is looking for Technical Support & Customer Service Agents. The ideal candidates should be bilingual in English and Spanish, possess strong customer service skills, and have at least six months of technical support experience. They will be responsible for handling customer inquiries, ensuring resolution, and...
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Barranquilla, Colombia Quantic A tiempo completoQuantic is a cloud-based point of sale solutions company based in King of Prussia, PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems. Additional responsibilities for the position include: - Inbound and Outbound...
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Barranquilla, Colombia Quantic A tiempo completoQuantic is a cloud-based point of sale solutions company based in PA (USA). We are looking for a full-time contract Technical Support Representative who can communicate with customers and troubleshoot POS issues, including basic network connectivity problems. Additional responsibilities for the position include: - Inbound and Outbound calls to address...
