Collection Analyst

hace 3 semanas

Bogotá, Colombia Iron Mountain A tiempo completo

At Iron Mountain we know that work, when done well, makes a positive impact for our customers, our employees, and our planet. That’s why we need smart, committed people to join us. Whether you’re looking to start your career or make a change, talk to us and see how you can elevate the power of your work at Iron Mountain.

We provide expert, sustainable solutions in records and information management, digital transformation services, data centers, asset lifecycle management, and fine art storage, handling, and logistics. We proudly partner every day with our 225,000 customers around the world to preserve their invaluable artifacts, extract more from their inventory, and protect their data privacy in innovative and socially responsible ways.

Are you curious about being part of our growth story while evolving your skills in a culture that will welcome your unique contributions? If so, let's start the conversation.

Job Responsibilities

The Collections Representative performs activities involving the collection of accounts that are delinquent. Analyze account status and determine appropriate action while embodying Iron Mountain’s core values, performance and productivity standards. Partner closely with internal stakeholders to resolve any customer service issues trends through proactive interactions.

  1. Independently manage a portfolio of accounts on a month over month basis to minimize the overall delinquency rate to achieve target results set by Management.
  2. Contact customers, via phone and e-mail, regarding their open invoices and billing disputes.
  3. Ability to identify issues causing delay in payment.
  4. Ensure proper notes are documented in Oracle pertaining to the calls and efforts made to collect and resolve issues.
  5. Maintain working partnership with District, Area, Division and Corporate teams.
  6. When necessary escalate collection issues to Supervisor and/or Director.
  7. Gain a comprehensive understanding of various Collections systems.
  8. Knowledge and adherence to Iron Mountain policy and procedures – department and company standards.
  9. Perform Collections Department projects as directed by management.
  10. Challenge yourself to raise the bar for excellence in customer service and collections.
Minimum Requirements
  1. High School Diploma / GED (or higher).
  2. Willingness to learn.
  3. Thrive as a team player in a fast paced environment.
  4. Excellent communication skills – both verbally and written.
  5. Detail-oriented.
  6. Strong typing skills.
  7. Problem-solving skills which require exercising independent judgement.
  8. Clear Criminal reference check.
  9. Previous call center / Collections experience is NOT required, but is considered an asset.
What’s in it for you?
  1. Be part of an ever-evolving global organization focused on transformation.
  2. Have a support system where you have a safe place to voice your opinion and share feedback.
  3. Open space to be creative, strategize, brainstorm, and plan for the future success of IRM.
  4. Global connectivity to learn from 27,000+ teammates across 63 countries.
  5. Be part of a winning team who embrace diversity, inclusion, and our differences.

Category: Finance

Iron Mountain is a global leader in storage and information management services trusted by more than 225,000 organizations in 60 countries. We safeguard billions of our customers’ assets, including critical business information, highly sensitive data, and invaluable cultural and historic artifacts.

Iron Mountain is committed to intentionally creating and supporting an inclusive and diverse workforce. At Iron Mountain, we challenge ourselves and inspire others to create innovative business solutions that make a positive environmental and social impact.

Employee Resource Groups

Do you want to get involved and make a difference? By joining Iron Mountain, you can also be part of our Employee Resource Groups.

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