Collection Analyst
hace 3 meses
Responsabilidades
- Realizar las tareas de recuperación de cartera de los países asignados, asegurando el envío oportuno de reportes y estandarización de procesos alrededor del portafolio que se maneja en cada país.
- Hacer un seguimiento detallado de los casos en conflicto en los países asegurándose el seguimiento, correcto escalamiento y acciones concretas para la resolución de estos.
- Asegurarse que, a la metodología, sistemas, reportes, de los países se mantengan bajo las mismas premisas y estándares de calidad, forma, tiempo y atención de los casos, tanto para el proceso de cobranzas como para el análisis de términos de pago, riesgo y crédito de los clientes.
- Como lo requiera la gerencia de la compañía o supervisor directo presentar los informes estadísticos de evolución de cartera, resaltando planes de acción, fechas de seguimiento, responsables y fechas de resolución de conflictos.
- Asegurar los cumplimientos a las normas y procedimientos corporativos, cuando también se evalúen extensiones o cambios en los términos actuales que posee un cliente.
- Garantizar un alto estándar de eficiencia y calidad de la operación
- Solicitar y negociar cronogramas de pago con clientes
- Cumplir con las metas y objetivos trazados en la recuperación de cartera
- Realizar el seguimiento especifico y minucioso en aquellos clientes que tengan deuda vencida, minimizando los riesgos.
Educacion
- Educación en áreas de Finanzas, contabilidad, economía, administrador de empresas o afines.
Requerimientos
- Experiencia comprobada en recuperación de cartera, análisis de crédito y riesgo, y preferiblemente haber tenido experiencia en posiciones de atención a clientes y reportes a casa matriz (deseable).
- Ser un ejemplo, capacidad de trabajar en equipo y bajo presión, capacidad de resiliencia y tolerancia.
- Capacidad para gestionar múltiples prioridades en este entorno de ritmo rápido y cambios constantes
- Excelentes habilidades para resolver problemas y orientación al detalle
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