Team Manager
hace 7 días
Overview The Opportunity: We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes. We are looking for a self-managed leader who is passionate about customer satisfaction and fostering a culture of excellence. In the last 2 years, we've grown this brand from $0 to multi-8-figure revenue and now need a driven and knowledgeable leader to join us in taking our customer experience to the next level. So, What Should You Expect if You Join Us ? One of the world's fastest-growing and most innovative DTC brands (we've hit multiple 8-figure revenues in 2 years.) Highly experienced founders team (multiple successful projects, with over $700M+ in collective experience). Great self-improvement-driven culture of top A-players in their respective fields. Think of us as a Major League sports team. We're here to perform and have a great time while doing it. We push each other to become better versions of ourselves. 100% remote and micromanagement-free. Because if we need to micromanage you, this is not a place for you. Responsibilities Operational Excellence: Establishing and monitoring key performance indicators (KPIs) to ensure consistent achievement of service levels and customer satisfaction. Quality Assurance: Implementing robust quality control processes to maintain high service standards and identify areas for improvement. Process building: Leveraging data and insights to refine Phone Support processes and enhance the overall customer experience. Team Leadership: Building and mentoring a high-performing team, fostering a culture of excellence, innovation, and customer-centricity. Training: Be the main point of contact for developing & training new joiners for the role. Documentation & Reporting: Document all team activities and outcomes to maintain clear records and identify trends. Feedback Loop: Provide clear, actionable feedback to relevant teams and leadership to help improve processes and prevent future negative online sentiment. Core Skills and Competencies Exceptional Verbal and Written Communication in English Emotional Intelligence and Empathy Critical Thinking and Problem-Solving Mindset Proficiency with Customer Service Tools and Analytics Platforms Your Experience 2+ years in a similar team leadership, customer service management, or operations role with a focus on customer satisfaction. Proven track record of improving and maintaining high service levels and customer satisfaction. Proficiency with customer service tools, analytics platforms, and quality assurance systems is a must. Preference for candidates with experience in the US e-commerce market. Outstanding command of the English language, both written and spoken. #J-18808-Ljbffr
-
WorkFromHome, Colombia Auravant A tiempo completoA software solutions company is seeking an Engineering Project Manager to oversee multi-team projects, improve engineering practices, and ensure quality standards are met. Ideal candidates will have exceptional communication skills, be fluent in English, and possess experience in software development, as well as an understanding of project management and...
-
Remote Accounting Manager — Lead 20+ Team
hace 2 semanas
WorkFromHome, Colombia Proper AI A tiempo completoA growing tech startup seeks an Accounting Manager to lead a team of 20+ in delivering advanced accounting services. This role involves managing P&L, utilizing Lean Six Sigma for process improvement, and ensuring high-quality service delivery. The ideal candidate will have a deep understanding of financial management and experience with data analytics. Join...
-
Hybrid Data Integration Senior Manager — Lead
hace 2 semanas
WorkFromHome, Colombia MSD Malaysia A tiempo completoA leading global healthcare company in Bogotá is seeking an experienced Senior Manager Data Integration to lead data initiatives. The candidate will oversee a dynamic team, enhance operational effectiveness, and ensure compliance with industry standards. The ideal applicant has a degree in computer science, a minimum of 3 years in people management, and...
-
Remote SDR Team Lead
hace 2 días
WorkFromHome, Colombia NeoWork A tiempo completoA growing sales organization located in Medellín, Colombia is seeking a results-driven Sales Team Lead/Manager to guide and optimize their Sales Development Representative team. The successful candidate will have at least 2 years of experience in sales, including 1 year in a leadership role. Responsibilities include mentoring team members, managing...
-
Team Lead, Web Development
hace 7 días
WorkFromHome, Colombia Avature A tiempo completoWe're also considering applicants from other locations within Argentina At Avature we develop a platform used to create solutions for all kinds of industries, resulting in an exciting work environment, full of novel technical challenges and learning opportunities. Team Leaders play the lead in this journey, using their project management and soft skills (and...
-
Remote CX Team Lead — Operational Excellence
hace 2 días
WorkFromHome, Colombia HeadX A tiempo completoA rapidly growing DTC brand is seeking a highly skilled Team Manager to enhance customer experience in a remote setting. You will lead an effective team, ensure high service levels, and develop processes for customer satisfaction. The ideal candidate will have at least 2 years in a leadership role within customer service, strong communication skills, and a...
-
Client Manager
hace 7 horas
WorkFromHome, Colombia DevelopmentAid A tiempo completoGet AI-powered advice on this job and more exclusive features. DevelopmentPeople is a globally operating HR consultancy focusing exclusively on international development and humanitarian aid. We offer recruitment, screening, consultancy, payroll, EOR, and recruitment software solutions. We partner with international organizations, NGOs, consultancy firms,...
-
Sustainment Engineering Lead
hace 2 días
WorkFromHome, Colombia SugarCRM A tiempo completoA leading CRM software company in Medellín is looking for a dynamic software engineering manager. This hybrid role involves leading a team to build scalable applications and APIs, facilitating agile processes, and fostering collaboration. The ideal candidate should have 5+ years in software development, experience with SSO, and proficiency in managing...
-
Sales Manager
hace 6 días
WorkFromHome, Colombia GABA Telepsychiatry A tiempo completoGABA Telepsychiatry is a mental health practice that offers online psychiatric services. We aim to provide a convenient and accessible way for individuals to receive mental health care. We're seeking a talented and empathetic individual to join our team as a Sales Manager. About the role We are seeking a proactive and highly motivated Sales Manager who is...
-
Customer Success Team Lead
hace 1 semana
WorkFromHome, Colombia LanceSoft, Inc. A tiempo completoOverview Recruitment Manager (Hiring for North America (USA & Canada) and LATAM Regions) As a Customer Success Team Lead, you will be a key member of the Market Success organization, responsible for managing a small team of CSMs and ensuring the successful onboarding, integration, and ongoing satisfaction of clients across Latin America. Responsibilities...
