Customer Service Representative II

hace 1 semana

Medellín, Colombia Solvo Global SAS A tiempo completo

Are you passionate about providing excellent customer service? Join our team as a Customer Support Representative (CSR) and be the first point of contact for our providers. In this role, you will combine your technical knowledge with exceptional interpersonal skills to effectively resolve issues and “delightfully satisfy” all callers.

Responsibilities:

  • Answer telephone calls using the proper greeting.
  • Listen to and clarify providers’ questions or problems.
  • Provide the necessary information to resolve providers’ inquiries or issues.
  • Explain information in layman’s terms to ensure provider understanding.
  • Demonstrate a high degree of empathy and apply customer service techniques to de-escalate difficult situations.
  • Research relevant documents such as Summary Plan Documents to quote benefits correctly.
  • Research information regarding claims.
  • Log all details into the system with proper notation during the call.
  • Maintain a high degree of confidentiality and comply with all applicable HIPAA provisions.
  • Maintain excellent attendance and punctuality, adhering to the schedule.

Skills and Qualifications:

  • Ability to provide effective leadership in all aspects of the position.
  • Excellent written and verbal communication skills.
  • Dependable with excellent attendance and punctuality.
  • Strong analytical and problem-solving skills.
  • Subject-matter expert within the field.
  • Ability to keep up with changes in Plan documents to quote benefits correctly.
  • Ability to grow with the changing demands of the position and the company.
  • Strong computer skills, including Word, Excel, Outlook, and PowerPoint.
  • Call center experience in a medical/benefits environment highly preferred.
  • Experience in UR/Claims/COBRA/FSA/Eligibility preferred.

Benefits:

  • Opportunities for professional growth and development.
  • Collaborative and dynamic work environment.
  • Competitive benefits package.

Apply now and become part of our team committed to excellence in customer service

Job Type: Full-time

Language:

  • English (Required)

Application Deadline: 27/10/2024

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