Customer Service Representative

hace 2 semanas


Medellín, Antioquia, Colombia Solvo global A tiempo completo
Job Title: Customer Service Representative

Solvo Global is a leading provider of AI-powered tools for engaging with talented nearshore employees. We offer cost-effective remote talent across 50+ industry specialties to U.S. and Canadian businesses.

Job Summary

This is a full-time on-site role for a Customer Service Representative at Solvo Global in Medellin. The Customer Service Representative will be responsible for providing exceptional customer support, ensuring customer satisfaction, managing customer service inquiries, and enhancing the overall customer experience on a daily basis.

Key Responsibilities
  • Provide exceptional customer support and ensure customer satisfaction
  • Manage customer service inquiries and resolve issues efficiently
  • Enhance the overall customer experience through effective communication and problem-solving
  • Work collaboratively with the team to achieve customer service goals
Requirements
  • Customer Service Representatives, Customer Support, and Customer Satisfaction skills
  • Customer Service and Customer Experience expertise
  • Strong verbal and written communication skills
  • Ability to multitask and problem-solve efficiently
  • Experience in a similar role or customer-facing position
  • Attention to detail and empathy towards customers
  • Fluency in English (additional languages are a plus)
  • Experience with CRM software is advantageous
Industry

Business Consulting and Services

Employment Type

Full-time



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