QA Manager

hace 3 días

Bogotá, Colombia CP360 A tiempo completo

The Quality Assurance Manager is pivotal in upholding and enhancing service quality across the organization. This role involves leading the Quality Assurance department, overseeing audit processes, managing a team of Quality Auditors and the QA Coordinator, and ensuring compliance with client specifications and industry standards. The QA Manager collaborates closely with the Training & QA Director LATAM to drive continuous improvement initiatives and optimize quality assurance practices.

Key Responsibilities:

- Quality Management System Development: Design, implement, and maintain comprehensive quality management systems to ensure consistent service delivery that meets or exceeds client expectations.

- Audit Oversight: Supervise and coordinate all client audits, ensuring adherence to quality standards and client specifications.

- Team Leadership: Lead, mentor, and support a team of Quality Auditors and the QA Coordinator, fostering a culture of excellence and continuous improvement.

- Data Analysis & Reporting: Analyze quality data to identify trends, generate insightful reports, and present findings to stakeholders, facilitating informed decision-making.

- Client Compliance: Ensure all quality assurance processes comply with client requirements and industry standards, promptly addressing any deviations.

- Stakeholder Communication: Collaborate with internal teams and client representatives to communicate quality findings, recommendations, and implement improvements.

- Process Optimization: Identify gaps and areas for improvement within quality assurance processes to enhance efficiency and service quality.

- Implementation of Best Practices: Work with the Training & QA Director LATAM to implement improvement strategies and best practices across all accounts.

- Team Development: Promote a culture of continuous quality improvement among the Quality Assurance team through training, feedback, and professional development opportunities.

Qualifications:

- Experience: Minimum of 5 years in quality assurance roles, with at least 2 years in a supervisory or managerial position within the BPO industry.

- Education: Bachelor’s degree in Quality Management, Business Administration, Engineering, or a related field.

- Certifications: Certification in quality management systems (e.g., ISO 9001) or methodologies such as Six Sigma is preferred.

Skills Required:

- Leadership: Proven ability to lead and develop teams, fostering a collaborative and high-performance work environment.

- Analytical Skills: Strong proficiency in data analysis, with the ability to interpret complex data sets and generate actionable insights.

- Communication: Excellent verbal and written communication skills, capable of conveying complex information clearly to various stakeholders.

- Attention to Detail: Meticulous attention to detail, ensuring all quality standards and compliance requirements are consistently met.

- Time Management: Exceptional organizational skills with the ability to prioritize tasks and manage multiple projects effectively.

- Language Proficiency: Fluent in English at an upper-intermediate level (B2) to facilitate effective communication with clients and international teams.

Additional Skills (Preferred but not Required):

- Familiarity with data visualization tools (e.g., Power BI, Tableau) and quality management software.

- Experience in implementing continuous improvement strategies, such as Lean or Six Sigma methodologies.

#J-18808-Ljbffr

  • QA Manager

    hace 5 días

    Bogotá, Colombia T-mapp Jobs A tiempo completo

    Reconocida compañía global en tecnología, con un fuerte enfoque en soluciones digitales y metodologías ágiles, está en búsqueda de su Gerente de QA en Bogotá que liderará a un equipo de 45 ingenieros en proyectos complejos e innovadores. ¿Por qué aplicar a esta posición? Serás parte de una organización con impacto global y metodologías de...

  • QA Manager

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia ContactPoint360 A tiempo completo

    The Quality Assurance Manager is pivotal in upholding and enhancing service quality across the organization. This role involves leading the Quality Assurance department, overseeing audit processes, managing a team of Quality Auditors and the QA Coordinator, and ensuring compliance with client specifications and industry standards. The QA Manager collaborates...

  • QA Team Manager

    hace 4 meses

    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleQA Team ManagerExternal Job Title: QA Team ManagerPosition type: PermanentLocation: Bogota About Your Business Area/Department:As part of Amadeus Hospitality, the main objective of the Media division is to drive demand and boost client market shares by advertising their products in all the possible mediums and channels (web searches, web, social,...

  • QA Team Manager

    hace 1 mes

    Bogotá, Bogotá D.E., Colombia Amadeus A tiempo completo

    Job TitleQA Team ManagerAbout Your Business Area/Department:At Amadeus Media R&D, we're on a mission to drive demand and boost client market shares by advertising our products in all possible mediums and channels. Our customers are hotels, cities, or regions who want to attract more visitors, as well as airlines striving to attract more travelers.We've...

  • QA Coordinator

    hace 3 semanas

    Bogotá, Cundinamarca, Colombia ContactPoint 360 A tiempo completo

    The Quality Assurance Coordinator plays a critical role in supporting the QA Manager in ensuring the delivery of exceptional service quality and adherence to client expectations. This position focuses on leading QA analysts, adjusting monitoring plans, facilitating communication with stakeholders, and driving continuous improvement efforts. The QA...

  • Manager, QA

    hace 4 meses

    Bogotá, Colombia Amadeus A tiempo completo

    Job TitleManager, QAJob Title: Manager, Software DevelopmentPosition type: PermanentLocation: BogotaJob family: Software DevelopmentAbout Your Business Area/Department:Amadeus Hospitality Business Intelligence (BI) is looking for Manager, Software Quality Assurance for our BI Technology team. This team is responsible for building and supporting components...

  • QA Analyst

    hace 1 semana

    Bogotá, Colombia Electronic Arts A tiempo completo

    **General Information**: **Locations**: Bogota, Colombia - Location: Bogota - Country: Colombia - Role ID - 206558 - Worker Type - Temporary Employee - Studio/Department - EA Studios - Quality Verification - Flexible Work Arrangement - Hybrid **Description & Requirements**: - We are a global team of creators, storytellers, technologists, experience...

  • QA Analyst

    hace 4 semanas

    Bogotá, Cundinamarca, Colombia Electronic Arts (EA) A tiempo completo

    Description & Requirements We are a global team of creators, storytellers, technologists, experience originators, innovators and so much more. We believe amazing games and experiences start with teams as diverse as the players and communities we serve. At Electronic Arts, the only limit is your imagination. **This role requires you to work onsite from...

  • Senior Project Manager

    hace 1 semana

    Bogotá, Colombia Electronic Arts A tiempo completo

    **General Information**: **Locations**: Bogota, Colombia - Location: Bogota - Country: Colombia - Role ID - 201581 - Worker Type - Regular Employee - Studio/Department - EA Studios - Quality Verification - Flexible Work Arrangement - On Site **Description & Requirements**: - We are a global team of creators, storytellers, technologists, experience...

  • Test Manager en Barcelona, España

    hace 2 semanas

    Bogotá, Cundinamarca, Colombia RRHH Positivo A tiempo completo

    ¡Buscamos **Test Manager** con visión estratégica para unirse a un equipo líder en Barcelona! ¿Te apasiona el mundo del QA y la gestión de proyectos? ¿Te sentís cómodo/a trabajando mano a mano con clientes y proponiendo mejoras estratégicas? Esta es tu oportunidad para dar un salto profesional. Lo que estamos buscando: - Amplios conocimientos...

  • Senior QA Analyst

    hace 1 semana

    Bogotá, Colombia Electronic Arts A tiempo completo

    **General Information**: **Locations**: Bogota, Colombia - Location: Bogota - Country: Colombia - Role ID - 206563 - Worker Type - Regular Employee - Studio/Department - EA Studios - Quality Verification - Flexible Work Arrangement - Hybrid **Description & Requirements**: - We are a global team of creators, storytellers, technologists, experience...

  • Senior Project Manager

    hace 3 días

    Bogotá, Colombia Electronic Arts A tiempo completo

    General Information Locations : Bogota, Colombia Location: Bogota Country: Colombia Role ID: 201581Worker Type: Regular Employee Studio/Department: EA Studios - Quality Verification Flexible Work Arrangement: On Site Description & Requirements We are a global team of creators, storytellers, technologists, experience originators, innovators...

  • QA Automation Engineer

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Wazoku A tiempo completo

    **About You** You are proactive and confident in working autonomously and are a natural leader who leads by example while getting things done. You will be detailed orientated and highly organised with a genuine interest in Quality Assurance. **About the Role** Wazoku are creating a new pivotal Automation role which will have a direct impact on the success...

  • Social Media Manager

    hace 2 meses

    Bogotá, Cundinamarca, Colombia CONSULTORÍA Y CAPACITACIÓN HSEQ SAS A tiempo completo

    Empresa de consultoría requiere para su equipo de trabajo Social Media Manager **Responsabilidades**: - Planificación mensual de contenidos para redes sociales, blogs, y otros canales digitales. - Elaboración de estrategias de contenidos en base a objetivos a corto y largo plazo. - Liderar y supervisar el equipo de contenidos incluyendo copywriters,...

  • Social Media Manager

    hace 3 meses

    Bogotá, Colombia Recooty A tiempo completo

    Social Media Manager (REMOTO) Buscamos Content / Social Media Manager para agencia. Responsabilidades: Planificación mensual de contenidos para redes sociales, blogs, y otros canales digitales. Elaboración de estrategias de contenidos en base a objetivos a corto y largo plazo. Liderar y supervisar el equipo de contenidos incluyendo copywriters,...

  • Campaign Manager

    hace 2 meses

    Bogotá, Colombia Publicis Groupe A tiempo completo

    En Publicis Media Bogotá buscamos una persona para el cargo de Campaign Manager con las siguientes características y habilidades: Que le apasionen los productos digitales donde aportes tus conocimientos y experiencia en implementar pauta en plataformas como Google Ads, Facebook, DV360, TikTok, LinkedIn, entre otras, con el objetivo generar...

  • Senior Quality Assurance Manager

    hace 4 semanas

    Bogotá, Bogotá D.E., Colombia Electronic Arts A tiempo completo

    Company Overview:Electronic Arts is a leading gaming company that offers exciting opportunities for professionals to grow and develop their skills.Salary: $120,000 - $180,000 per yearJob Description:We are seeking a Senior Quality Assurance Manager to join our team. As a key member of our QA team, you will be responsible for managing the planning, execution,...

  • QA Analyst

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Wazoku A tiempo completo

    **About You** You are an experienced QA Analyst with ambitious horizons who wants to play a significant and rewarding role within our development team where you are proactive, determined and passionate about quality. You are a creative and determined person that likes to "put quality first" to provide the best product for our clients. **About the...

  • Project Manager

    hace 4 meses

    Bogotá, Cundinamarca, Colombia Biddyco A tiempo completo

    We are looking for an experienced and talented Creative Project Manager. What we do at Biddyco: We help high-growth brands unblock their creative bottleneck on Meta and TikTok by making them ads that convert. How you will make an impact: You are part Project Manager and part Account Manager. You will act as the bridge between our clients and our creative...

  • Project/product Manager Co

    hace 2 meses

    Bogotá, Cundinamarca, Colombia Otte Polo Group A tiempo completo

    **Project/Product Manager** The Otte Polo Group is a dynamic business group with a global footprint in the U.S., Ukraine, Nicaragua, and Peru. Our diverse operations span the tech support, call center, and fulfillment industries, and our brands include Geeks on Site, Responsive Answering Service, and Phase V Fulfillment. Are you passionate about...