VOIP Technical Support Engineer
hace 2 semanas
About Huzzle At Huzzle, we connect high-performing B2B sales professionals with global companies across the UK, US, Canada, Europe, and Australia. Our clients include startups, digital agencies, and tech platforms in industries like SaaS, MarTech, FinTech, and EdTech. We match top sales talent to full-time remote roles where they're hired directly into client teams and provided ongoing support by Huzzle. Role Type: Full-time Engagement: Independent Contractor About The Company Our client is an innovative telecom solutions provider dedicated to helping SMBs eliminate the stress and cost of internet, phone, and network outages. Through proactive monitoring, smart technology, and industry-leading customer support, they guarantee 100% uptime - empowering businesses to stay connected and thrive without disruptions. With a strong focus on reliability, autonomy, and deep technical expertise, they're redefining how small and medium-sized businesses experience telecom and networking services. Key Responsibilities Troubleshoot VoIP-related issues including call quality, dropped calls, SIP registration, codec mismatches, and NAT traversal. Provide real-time and asynchronous support to SMB customers via email, chat, and ticketing platforms. Diagnose and resolve issues related to firewalls, routers, switches, and broadband connectivity affecting VoIP services. Analyse and interpret SIP logs, packet captures, and diagnostic tools (e.g., Wireshark) to resolve client issues. Assist with provisioning, configuration, and deployment of VoIP handsets and softphones. Collaborate with internal product and engineering teams to document bugs, suggest improvements, and help refine deployment processes. Maintain a knowledge base of recurring issues and technical solutions. Contribute to process documentation and SOPs to ensure efficient support delivery. Requirements 2+ years of experience in a technical support role focusing on VoIP or Unified Communications. Solid understanding of SIP protocol, NAT, RTP, and VoIP QoS. Proficient with networking fundamentals including DNS, DHCP, TCP/IP, firewalls, and VPNs. Experience with hosted PBX platforms, SIP trunking, and configuring IP phones. Strong diagnostic skills using tools like Wireshark, sngrep, or equivalent. Excellent communication skills and fluent English, both written and spoken. Self-motivated, autonomous, and able to thrive in a fully remote environment. Familiarity with ticketing systems such as Zendesk, Freshdesk, or similar is a plus. Benefits Competitive salary: Based on experience and skillset Fully remote: Work from anywhere with international teams ⚙️ Tech-forward company: Work with modern tools and infrastructure supporting 100% uptime
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Remote VoIP
hace 2 semanas
WorkFromHome, Colombia Vivant A tiempo completoA leading telecommunications company is looking for a Level 1-2 VoIP & Network Support Engineer to provide exceptional support for U.S. clients. The ideal candidate will have over two years of experience in VoIP and network support, strong communication skills, and a customer-first mindset. This remote position requires the ability to troubleshoot VoIP...
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Technical Support Engineer – Remote
hace 1 semana
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoTechnical Support Engineer – Remote (Healthcare IT) Location: LATAM (Remote) Schedule: Full‑time, aligned to EST (UTC–5) Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high‑performing Technical Support Engineer with exceptional English communication skills, strong troubleshooting abilities,...
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Technical Support Engineer – Remote
hace 1 semana
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoTechnical Support Engineer – Remote (Healthcare IT) Join to apply for the Technical Support Engineer – Remote (Healthcare IT) role at Scale Up Recruiting Partners . Location: LATAM (Remote) Schedule: Full-time, aligned to EST (UTC–5) Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a...
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VoIP Tech Support Specialist
hace 1 semana
WorkFromHome, Colombia Broadvoice A tiempo completoA growing cloud communication company is seeking a Technical Support Specialist to provide exceptional technical support to business customers. Responsibilities include troubleshooting VoIP issues, documenting solutions, and contributing to knowledge base efforts. The ideal candidate will have strong experience with VoIP technologies like SIP and RTP, as...
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Remote VoIP Support Engineer
hace 2 semanas
WorkFromHome, Colombia Huzzle.com A tiempo completoAn innovative telecom solutions provider is seeking a VoIP Support Specialist to troubleshoot and resolve technical issues for SMB clients. This role requires 2+ years of experience in VoIP support and a solid understanding of SIP protocols. The successful candidate will provide real-time support and collaborate with internal teams to ensure efficient...
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Technical Support Engineer – Remote
hace 1 semana
WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoLocation: LATAM (Remote) Schedule: Full-time, aligned to EST (UTC–5) Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills , strong troubleshooting abilities, and the capacity to learn fast and work under pressure....
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Level 1–2 VoIP
hace 2 semanas
WorkFromHome, Colombia Vivant A tiempo completoLevel 1–2 VoIP & Network Support Engineer – English Only (U.S. Clients, CST) (Mission) Vivant is on a mission to eliminate the frustrations of internet, phone, network, and WiFi outages for SMBs by guaranteeing 100% uptime through innovative solutions and exceptional support. We totally eliminate costly outages so the businesses can focus on what truly...
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Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Recooty A tiempo completoWe have currently 1 technical support engineer in the office in Manizales, Colombia. Because of the business expansion and growing partner network in LATAM (Colombia, Bolivia and Peru) and the Caribbean (Curaçao) we are looking for an additional Technical Support Engineer. The ideal candidate has good English reading, speaking and writing skills. Experience...
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Technical Support engineer
hace 3 días
WorkFromHome, Colombia Capgemini A tiempo completoChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Select your locationSelect your locationIndustriesChoose a partner with intimate knowledge of your industry and first-hand experience of defining its future.Bogota# Technical Support engineer## Job Description## Your roleAs a Bilingual Technical Support...
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Technical Support Engineer
hace 2 semanas
WorkFromHome, Colombia Red Hat A tiempo completoJoin to apply for the Technical Support Engineer role at Red Hat The Red Hat Global Support Services team is looking for a Technical Support Engineer to join an exciting, rapidly growing team at the forefront of modern cloud infrastructure. Our team specializes in cutting‑edge technologies such as Kubernetes, OpenShift, and virtualization to support...
