Technical Support Engineer – Remote
hace 5 días
Location: LATAM (Remote) Schedule: Full-time, aligned to EST (UTC–5) Our client, a U.S.–based Managed IT Service Provider for dental and medical practices, is looking for a high-performing Technical Support Engineer with exceptional English communication skills , strong troubleshooting abilities, and the capacity to learn fast and work under pressure. This is a client-facing support role . You will assist dentists in New York who expect clear communication, quick understanding of their issues, and effective resolution. Only candidates with C1+ fluency and sharp problem-solving skills will be considered. What You Will Do Provide real-time technical support to U.S. dental offices (phones, remote access, tickets). Troubleshoot issues related to Windows 10/11, networking, printers, scanners, VoIP, software installs, and general IT problems. Perform server checks, domain controller basics, and cloud backup monitoring. Clearly communicate technical information to non-technical users. Document issues, resolutions, and follow-up actions accurately. Escalate complex cases when necessary. Requirements (Strict) Communication C1+ English fluency (spoken & written) — mandatory. Clear, professional, easy-to-understand communication. Ability to understand issues quickly and respond confidently. Technical Skills 3+ years of experience in Technical Support / IT Support / Help Desk roles. Strong troubleshooting across Windows environments (Windows 10/11). Good understanding of: Networking & connectivity issues Routers, firewalls, and port forwarding Domain controllers (setup & maintenance basics) Experience setting up and troubleshooting: printers, scanners, fax machines VoIP systems Ability to assemble, diagnose, and upgrade PCs. Mindset & Performance Smart, fast-learning, and detail-oriented. Thorough, cautious, and able to work under pressure. Takes ownership of issues and ensures full resolution. Work Conditions Remote position, aligned with U.S. Eastern Time. Daily communication with U.S.-based teams. PTO Monthly payments on the 15th (for previous month). Supportive, collaborative team environment. Opportunities for professional growth. Compensation: USD $9/hour (full-time contractor). #J-18808-Ljbffr
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WorkFromHome, Colombia Scale Up Recruiting Partners A tiempo completoA managed IT service company is seeking a Technical Support Engineer to provide support to U.S. dental offices. The role requires C1+ English fluency and 3+ years of experience in technical support. Responsibilities include troubleshooting IT issues, communicating effectively with dental professionals, and ensuring swift resolution of problems. The position...
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