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Implementation Engineer
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Implementation Engineer – ERP Integrations Join to apply for the Implementation Engineer – ERP Integrations role at Canals About Canals Canals is a fully remote, profitable startup transforming the industrial supply chain ($10T industry) with AI. Our platform seamlessly integrates with the systems distributors already use, automating tedious tasks and reducing failure points in moving physical goods across the globe. We’re a 70-person team (~45 in engineering), located across North and South America. The Role We’re hiring an Implementation Engineer for ERP Integrations to help customers connect their ERP systems — including Eclipse, P21, and Infor — with Canals. You’ll play a central role in onboarding and implementation: configuring integrations, validating data flows, and becoming an expert in how Canals interacts with distributor ERPs. You’ll support customers both pre‑sale and post‑sale, joining technical discovery calls when ERP‑specific guidance is needed and owning the hands‑on integration work once a customer signs. This is a technical, customer‑facing role ideal for someone who enjoys understanding how systems communicate and wants to build deep expertise in the ERP ecosystem. What You’ll Do Implement integrations between Canals and integration partners, including ERPs (Eclipse, P21, Infor), using standardized templates and API credentials Become an ERP subject‑matter expert, understanding how each system handles data, access, authentication, and configuration. Join pre‑sale discovery calls to evaluate feasibility and answer ERP‑specific technical questions. Lead post‑sale integration work: collect access details, configure endpoints, test connectivity, and validate end‑to‑end data flow. Troubleshoot integration issues, escalating to the Lead Support Engineer or Engineering when needed. Participate in customer onboarding and go‑live calls as the technical owner of the integration process. Document integration steps, ERP nuances, and repeatable best practices for internal and customer use. Collaborate closely with Customer Success, Support, Product, and Engineering to ensure each integration goes live smoothly. Occasionally cover support (Zendesk) as needed. What You’ll Bring Typically, 2–4 years in a technical implementation, technical support, integrations, or customer engineering role at a SaaS company Excitement to work directly with customers, managing implementations and troubleshooting integration issues Familiarity with APIs, REST endpoints, authentication methods, and JSON payloads Experience with ERPs or a strong desire to learn systems like Eclipse, P21, and Infor in depth Strong communication skills — able to explain technical concepts clearly to both technical and non‑technical users Excellent organization and project management abilities Comfort working in a fast‑moving, fully remote environment with high ownership English proficiency required; Spanish or Portuguese a plus Why Join Canals We're profitable: stability without the chaos of venture pivots. Real‑world impact: your work improves global supply chains, saving customers time and reducing waste. Strong engineering culture: we invest in quality and documentation to keep moving fast sustainably. Culture of ownership: moving fast while putting quality first. Remote‑first, flexible work environment across North and South America. Stellar product‑market fit with tons of customer love. All‑star team with diverse backgrounds to collaborate with and learn from. Seniority Level Mid‑Senior level Employment Type Full‑time Job Function Information Technology Industries Technology, Information and Internet Canals.ai is an equal‑opportunity employer. In addition to EEO being the law, it is a policy that is fully consistent with our principles. All qualified applicants will receive consideration for employment without regard to status as a protected veteran or a qualified individual with a disability, or other protected status such as race, religion, color, national origin, sex, sexual orientation, gender identity, genetic information, pregnancy or age. #J-18808-Ljbffr
