Guest Experience Specialist | Call Center

A leading customer experience firm in Barranquilla is seeking a Call Center Team Lead to oversee a team of customer service representatives. The ideal candidate will have a minimum of 5 years of experience in a call center, demonstrating strong leadership and problem-solving skills. Responsibilities include monitoring performance, facilitating training, and...

**Additional Information** **Job Number**24187140 **Job Category**Rooms & Guest Services Operations **Location**Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia, 81007 **Schedule**Full Time **Located Remotely?**N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

**Job Number** 24171168 **Job Category** Rooms & Guest Services Operations **Location** Barranquilla Marriott Hotel, Calle 1A #25-40 Lote D7 Portal del Genoves, Barranquilla, Montecarmelo, Colombia VIEW ON MAP **Schedule** Full-Time **Located Remotely?** N **Relocation?** N **Position Type** Non-Management *** Our jobs aren’t just about giving guests a...

Job Summary: **Responsibilities**: - Answer all incoming calls. - Manage a high volume of inbound calls in a timely manner - Keep records of all conversations in our case database (Guest Focus) - Manage and resolve complaints - Identify and escalate issues to stores, brands, and/or management as needed. - Provide product and service information - Research...

Job Summary: **Responsibilities**: - Answer all incoming calls.- Manage a high volume of inbound calls in a timely manner.- Keep records of all conversations in our case database (Guest Focus).- Manage and resolve complaints.- Identify and escalate issues to stores, brands, and/or management as needed.- Provide product and service information.- - Research...

BOS Analyst – Auxis Filadelfia, Guanacaste, Costa Rica Job Summary As a guest specialist, you will answer incoming calls from guests, employees, etc. You will also respond to inquiries, manage complaints, troubleshoot significant customer service problems, and provide general information. You will be a member of the Guest Relations team, assisting callers...

Una empresa de servicios de atención al cliente busca un Agente Call Center Bilingüe con dominio del inglés C1+ o nativo. La posición incluye atención y soporte a clientes a través de llamadas y canales digitales, asegurando una excelente experiencia. Se ofrecen beneficios como salario competitivo, estabilidad laboral y oportunidades de crecimiento...

A customer service company in Barranquilla is looking for a BOS Analyst to manage incoming calls and assist customers with inquiries and complaints. The ideal candidate will have excellent communication skills and data entry proficiency, along with 1 to 3 years of experience in a call center environment. This full-time position emphasizes customer focus and...

A leading outsourcing company in Barranquilla seeks an experienced Performance Coach to enhance call center agent productivity. This full-time role involves assessing performance metrics, conducting coaching sessions, and collaborating with management to drive excellence. Ideal candidates have a strong background in call center operations and robust...

Estamos contratando Agentes de Call Center con Portugués Avanzado para atención al cliente en el sector de transporte y logística. Si dominas el portugués avanzado y quieres crecer en una operación internacional de call center, ¡esta vacante es para ti! Condiciones Horario de operación: Lunes a domingo 24/7 Jornada: 42 horas semanales 2 días de...