Guest Specialist

hace 1 semana

Barranquilla, Colombia Auxis A tiempo completo

Job Summary:
**Responsibilities**:
- Answer all incoming calls.- Manage a high volume of inbound calls in a timely manner.- Keep records of all conversations in our case database (Guest Focus).- Manage and resolve complaints.- Identify and escalate issues to stores, brands, and/or management as needed.- Provide product and service information.-
- Research required information using available resources.- Research, identify, and resolve complaints using applicable software.- Document all call information according to standard operating procedures.- Recognize, document, and alert the management team of trends in calls.- Meet personal and team qualitative and quantitative targets.

Skills and Experience:
Excellent communication skills, both verbal and written, with a professional and empathetic tone.- Ability to resolve complaints effectively while maintaining high levels of customer satisfaction.- Strong organizational skills and attention to detail when documenting interactions and following procedures.
- Strong multitasking skills with the ability to manage calls and online inquiries

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