Operations Coordinator 3

The team you'll be part of

About Cloud & Network Services

Cloud and Network Services is a leading Nokia business group that offers Network solutions on Core, Business and Enterprise segments, as well as Cloud solutions and Cognitive Services. It is a newly formed business group that includes most of the former Nokia Software business, Nokia’s enterprise solutions, core network solutions including both voice and packet core, and managed and advanced services from its former Global Services unit. This unit will also act as a delivery channel of certain products from other business groups to enterprise customers. Cloud and Network Services (CNS) will target growth by leveraging the industry transition to cloud-based delivery, network-as-a-service business models, and software-led value creation.

As Nokia's growth engine, we create value for communication service providers and enterprise customers by leading the transition to cloud-native software and as-a-service delivery models. Our inclusive team of dreamers, doers, and disruptors push the limits from impossible to possible.

What you will learn and contribute to

Job Description

CNS Market Operations (MO) comprises the customer-facing part of the CNS Operations organization. MO leads the order-to-cash process for the CNS business – from order intake as receiving and validating customer purchase orders, equipment & service order management, procurement, delivery execution, and invoicing for the customer teams in the markets. Furthermore, MO manages the local distribution and local material availability, and the contribution of pre-sales by providing optimized supply chain solution design and cost baseline.

Order Management Coordinator is a key role within CNS Market Operations, driving e2e operational Order management activities from CPO receipt to invoice, ensuring timely and correct execution. In particular, the performer of this role will be addressing invoicing-related activities such as process guidance, problem-solving, customer interfacing as needed, and invoicing execution and submission as needed.

Accountable
• Receive and validate the customer purchase order process.
• Logistics service execution from handover to LC up to cash collection support.
• Single Point of Contact (POC) for Customer Supply Managers (CSuM) and OM & MO Heads on escalation for a given pool.

Responsible

• Coordinates and validates the customer order intake.
• Manages ordering of most products (HW, SW, Services) in most business scenarios, including customer cases and Nokia risk orders, trials, demonstration, R&D, free of charge processes.
• Triggers task creations for transactions (Sales orders, Vendor POs, P2P POs, Delivery notes, PGI, Invoices, letter of credit to Business Process Owner (BPO) order management operations, and monitors timely completion).
• Coordinates export, import, and customs processes till goods receipt in drop of point.
• Coordinates the procurement execution: Captures the demand, purchase, goods receipt, and verifies invoice.
• Coordinates the distribution execution: Plans transportation, verifies freight cost and invoice, coordinates transport.
• Coordinates and validates the customer invoice.
• Contributes and supports the collect cash process, including documentary remittances (EG letter of credit) and dispute resolution with customer.
• Guides and provides technical expertise where applicable.
• Provides working leadership and training to less experienced personnel.
• May lead small projects with limited risks and resource requirements.
• Assist transition and transformation related to project deployment/UAT as per O2I strategy.
• Assist continuous improvement projects and focus on process improvement opportunities.
• Operational & process excellence support.
• Adherence to Order management SOX compliance.
• Primary Point of Contact (POC) for each focus Order Management (OM) pool.

• Standardized process implementation
• Workload balancing within OM Team and towards Market Operation
• 1st Level escalation for CBT CSuMs and MO Heads
• To allocate, support, and monitor order execution and reporting on tasks requested from MO Heads and CBT CSuM in the market.

Impact
Accountable for quality and accuracy of own output. Responsible for contribution to teamwork. Errors may have an impact on function/project/customer. Usually delivers results with a short-term, operational focus and impact to the operation and Business Group results.

Scope & Contribution
Individual Contributor: Participates as individual contributor to team, usually with limited professional expertise. Makes decisions affecting own work within set parameters, elevates others. Reviews priorities with supervisor. High personal or low collegial interaction. Managerial/Supervisory: May act as Team Leader or Project Leader with some indirect supervisory responsibilities in addition to own work assignments. Makes decisions that affect own work.

Knowledge & Experience
Specialized or broader knowledge of theory and principles within a professional discipline. Graduate equivalent degree.
Language – English, Spanish.
Years of experience – 2-5 related experience.
Experience – Nokia ERP - P20, QTC, BPP (add all 3 to all).

• Order-2-Cash Process Understanding
• Logistics Process & Management
• Understanding Global Regulatory Framework
• Customer Focus
• Collaborates
• Optimize Work Processes
• Communication
• Knowledge Management
• Problem Solving Oriented
• Initiative

Come create the technology that helps the world act together
Nokia is committed to innovation and technology leadership across mobile, fixed, and cloud networks. Your career here will have a positive impact on people’s lives and will help us build the capabilities needed for a more productive, sustainable, and inclusive world. We challenge ourselves to create an inclusive way of working where we are open to new ideas, empowered to take risks, and fearless to bring our authentic selves to work.

What we offer
Nokia offers continuous learning opportunities, well-being programs to support you mentally and physically, opportunities to join and get supported by employee resource groups, mentoring programs, and highly diverse teams with an inclusive culture where people thrive and are empowered.

Nokia is committed to inclusion and is an equal opportunity employer
Nokia has received the following recognitions for its commitment to inclusion & equality:

• One of the World’s Most Ethical Companies by Ethisphere
• Gender-Equality Index by Bloomberg
• Workplace Pride Global Benchmark

At Nokia, we act inclusively and respect the uniqueness of people. Nokia’s employment decisions are made regardless of race, color, national or ethnic origin, religion, gender, sexual orientation, gender identity or expression, age, marital status, disability, protected veteran status, or other characteristics protected by law. We are committed to a culture of inclusion built upon our core value of respect. Join us and be part of a company where you will feel included and empowered to succeed.