Technical II, IT Operations

Technical II, IT Operations (TCF) - Bilingual page is loaded## Technical II, IT Operations (TCF) - Bilinguallocations: COL Bogota - Calle 63 #24 - 80time type: Full timeposted on: Posted Todayjob requisition id: R Job Title:Technical II, IT Operations (TCF) - BilingualJob DescriptionWe are looking to hire a bilingual IT Operations Engineer with proven experience supporting enterprise infrastructure, familiar with IT Ops processes and oriented to operation continuity. Experience in incident management, system monitoring, and technical troubleshooting across diverse platforms. With the ability to collaborate with multiple support teams and focused to maintain a high-level service and deliver efficient technical solutions. Committed to continuous improvement and operational excellence in fast-paced environments.**Requirements:*** Knowledge Operating Systems: Windows Server, Linux (RHEL, Ubuntu), macOS* Networking: TCP/IP, DNS, DHCP, VPN, firewalls* Tools: Active Directory, PowerShell, SCCM, Azure, BigFix, SharePoint, MSOffice* Monitoring: AppNeta, Wireshark* ITSM Platforms: ServiceNow* Security: Endpoint protection, vulnerability management, access control* Bachelor's degree (mandatory)* ITIL Foundation (mandatory)* CompTIA Network+ / Security+ (optional)* Microsoft Certified: Azure Administrator Associate (optional)* Cisco CCNA (optional)* Strong analytical and problem-solving abilities* Excellent communication in both English and Spanish* Team-oriented with a proactive mindset**Responsibilities:*** Resolve tasks, requests and tickets assigned to your site with the support of the technician team using the ITSM tool provided (Solv now).* Provide level II support for IT infrastructure, support other IT teams as servers, network, telephony, compliance, Service desk, etc.* Monitor endpoint performance and proactively address potential issues to minimize downtime.* Support patch management, software deployment, and system upgrades according to the restrictions set with the ITSDM or the compliance team.* Participate in on-call rotations and respond to critical incidents as needed.* Manage the technician's team for the site.Location:COL Bogota - Calle 63 #24 - 80Language Requirements:English (Required)Time Type:Full time**If you are a California resident, by submitting your information, you acknowledge that you have read and have access to the**# **Mission:**### Hi, we're Concentrix. We’re a global technology and services leader that powers the brands of the future. We help well-known brands — the ones you use every day — improve their businesses with technology and integrated solutions, in over 70 countries.# **Company Overview:**### We power the brands of the future. Some call us a global technology and services leader. But we’re so much more. Human-centered, tech-powered, intelligence fuelled. Every day we’re busy helping over 2000 of the world's best brands solve their toughest business challenges. Whether it’s…… designing game-changing brand experiences, building and scaling secure AI technologies, or building loyalty to drive revenue. We design, build, and run fully integrated, end-to-end solutions across the entire enterprise, at speed and scale. We’re the strategic thinkers who designbrand-defining experiences. The technologists & engineers who buildsmarter solutions. And the operational experts who run it all and make it work seamlessly. By integrating strategy & design with data & analytics, enterprise technology, and digital operations. You could say, at the heart of everything we do lies a commitment to transform the way companies connect, interact, and grow across the world and into the future. Experience the power of Concentrix.Concentrix CVG Corporation is an EEO/AA/M/F/Vet/Disability Employer.#J-18808-Ljbffr