Level 1 Helpdesk Technician
hace 1 semana
About Us HiredRemoteli is a leading recruitment agency that bridges top‑tier talent across Latin America with exceptional opportunities in the United States. With a strong history of success and a dedication to quality, we are your reliable partner in achieving career growth. Location LATAM Schedule Full Time 9 am to 6 pm EST Position Summary Are you a tech‑savvy problem solver with a passion for helping others? We are looking for a proactive Level 1 IT Technician to serve as the first line of support for our diverse clientele. In this remote‑first role, you will be the "voice of the company," resolving technical hurdles through chat, phone, and email. Qualifications & Hard Skills At least 2 years of professional experience in an IT support or technical troubleshooting role. Active CompTIA A+ certification or equivalent industry‑standard credential. Solid understanding of Windows Servers, Active Directory, and Microsoft 365 administration. Familiarity with WAN/LAN connectivity, managing routers and firewalls, and configuring DNS settings. Hands‑on experience implementing and maintaining VPNs and Terminal Services. A proven ability to diagnose complex hardware and software issues and apply efficient, long‑term fixes. Responsibilities Act as the primary point of contact for service requests, resolving issues related to workstations, servers, printers, and specialized vendor software. Vigilantly track RMM alerts and convert notifications into actionable service tickets. Ensure seamless remote access for clients by troubleshooting network security and connectivity gaps. Maintain high‑quality, up‑to‑date system logs and client records using ConnectWise. Translate "tech‑speak" into clear instructions for customers, providing empathetic and professional service throughout the resolution process. Independently manage your ticket queue while identifying when a complex issue requires the attention of senior engineering tiers. Main Tools Microsoft Workspace: Outlook, Docs, Sheets, Slides, Drive. Microsoft Office: Word, Excel. Hubstaff: Web and Desktop Apps, Hubstaff Tasks. Teams: Meetings, Categories, and Channels. ConnectWise: Ticketing and Documentation. Benefits Competitive pay in US dollars. Additional compensation for extra hours. Opportunity to grow. Time‑off flexibility. Apply Don’t forget to apply directly on hiredremoteli.com/jobs for this position and other opportunities. #J-18808-Ljbffr
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