Account Director

Who we are At Trustonic, we make smartphones affordable for the many, enabling global access to devices and digital finance through the world’s most secure smartphone locking technology. We partner with mobile carriers, retailers, and financiers across 30+ countries, powering device financing solutions that drive economic inclusion, profitability, and growth. We pride ourselves on living by the Trustonic culture code, a blueprint for our journey that recognises that great working environments don’t guarantee success, but bad ones almost always ensure failure. Working here you’ll find a company that celebrates its diversity and is looking to do the right thing: for each other, the community and the planet. We believe in equal opportunities and take to heart the old African proverb ’If you only want to go fast, go alone. If you want to go far, go together’. We work flexibly when and where we’re at our best, but regardless of how you choose to work, we’ll make sure you feel like one of the team. Job Description We are seeking an experienced Account Director to drive growth and deepen relationships with established customers across the region. This role is focused on new business development within existing accounts, contract renewals, upsell opportunities, and delivering customer‑centric solutions that increase usage, satisfaction, and long‑term value. You will act as a trusted commercial partner to key customers, leveraging strong market insight and a consultative sales approach to expand our footprint within the region’s accounts and groups. A Bit About The Team And What You’ll Deliver As the Account Director you will: Sales & Business Development Create and execute plans to generate new business opportunities with existing customers in the region Build and maintain a strong pipeline through proactive relationship building and networking Establish and nurture strategic partnerships, including with OEMs and channel partners Lead complex deal cycles from opportunity identification through negotiation and close Identify upsell, cross‑sell, and expansion opportunities to drive revenue growth Deliver compelling presentations to senior stakeholders, including CXO‑level leaders Contribute customer and market insights to support broader go‑to‑market and product strategies Customer & Stakeholder Management Serve as a trusted advisor to key accounts, ensuring high levels of customer satisfaction and success Translate customer needs into appropriate product and solution offerings Collaborate closely with Key Account, Farm, and Customer Success teams to maximise commercial outcomes Ensure accurate documentation and timely updates across sales systems (e.g. Salesforce) Leadership & Collaboration Where required, manage and support direct reports to deliver aligned commercial strategies Work effectively within a matrixed, cross‑functional organisation Act with integrity, transparency, and professionalism in all customer interactions What makes you, you We are looking for someone who: Experience Significant experience of sales or business development, ideally within technology or telecoms Strong background in mobile devices, software solutions, telecom devices, or related services Demonstrated success farming and scaling existing enterprise or strategic accounts Experience working with CRM systems (e.g. Salesforce) and structured sales processes Leadership experience within matrixed organisations Skills & Capabilities Strong sales, negotiation, and deal‑closing skills, including complex, multi‑stakeholder deals Ability to engage, influence, and build credibility with CXO‑level stakeholders Excellent verbal, written, and presentation skills Strong commercial acumen with a customer‑first mindset Self‑starter able to work autonomously while collaborating effectively with wider teams Cultural sensitivity and ability to operate across diverse customer environments Existing network within the region’s retail, mobile operator, or financial ecosystem is a plus Knowledge Strong understanding of the mobile device ecosystem (OEMs, service providers, app protection) Knowledge of the market, geography, and local business dynamics Attributes Entrepreneurial, tenacious, and results‑driven Comfortable balancing strategic thinking with hands‑on execution Highly organised with strong prioritisation and follow‑through Customer‑obsessed with a rigorous approach to delivering outcomes Willingness to travel and invest the effort required to succeed Qualifications Degree, MBA or relevant experience Additional Information What we can provide you in return for your investment Competitive Compensation A base salary that reflects your expertise and impact. Bonus scheme to share in our success. Financial security & wellbeing Private medical insurance for you and your family from day one. Flexibility & Work‑Life balance Hybrid working arrangements to support your lifestyle. An open holiday policy with no upper limit—take the time you need, when you need it. Support for volunteering and causes that matter to you. Growth & development Opportunities for professional development, mentorship, and career progression. Exposure to global teams and international travel for collaboration and learning. Inclusive, supportive culture A commitment to diversity, equity, and inclusion. A collaborative environment where your voice is valued and your wellbeing is prioritised. Impact & purpose The chance to work on a product that drives global economic inclusion and makes a real difference in people’s lives. A leadership role where your decisions shape the future of our company and industry. Trustonic is an equal opportunity employer. We do not discriminate on any grounds. We empower, engage, enable and value differences between people, including different races, ethnicities, genders, ages, religions, disabilities and sexual orientations, with differences in education, backgrounds, skill sets, experiences and knowledge. #J-18808-Ljbffr