Logistics Specialist

hace 4 días


Colombia Encore Technologies A tiempo completo
Job Description

Key Responsibilities

Track & Trace
  • Monitor Shipment Status : Track shipments in real-time to ensure all cargo is delivered on time and according to schedule.
  • Update Systems : Regularly update transportation management systems (TMS) with accurate, up-to-date status and location data.
  • Issue Resolution : Act quickly to address delays or issues by coordinating with internal teams, drivers, and carriers to resolve problems promptly.
  • Communication : Provide clear and proactive communication to internal teams and customers on shipment status, any anticipated delays, and actions being taken to mitigate them.
Carrier Sales
  • Carrier Relationship Management : Establish and maintain strong relationships with carriers, negotiating rates, contracts, and terms to ensure reliable service and competitive pricing.
  • Rate Negotiations : Secure and negotiate rates that align with company goals and customer requirements while optimizing cost efficiency.
  • Carrier Selection : Evaluate and select carriers based on service levels, performance, reliability, and cost-effectiveness.
  • Capacity Planning : Forecast and secure capacity to meet peak and off-peak seasonal demand by leveraging carrier partnerships and market knowledge.
Coordination & Communication
  • Cross-Functional Collaboration : Work closely with the operations, customer service, and warehouse teams to ensure a smooth flow of information and operations.
  • Customer Service Support : Act as a primary point of contact for customers and provide updates on shipping status, addressing inquiries or concerns as they arise.
  • Data Reporting & Analysis : Maintain logs and reports for tracking performance metrics such as on-time delivery rate, cost-per-mile, and other KPIs. Present findings to improve efficiency and optimize carrier strategy.
Qualifications
  • Education : Bachelor’s degree in Logistics, Supply Chain Management, Business, or a related field preferred (or equivalent work experience).
  • Experience : Minimum of 2 years in logistics, freight brokerage, or carrier sales, with a focus on track & trace functions.
  • Skills :
    • Strong negotiation and sales skills for carrier sales activities.
    • Excellent communication skills, both written and verbal, with a focus on customer service.
    • Proficiency in transportation management systems (TMS) and tracking software.
    • Ability to multitask, prioritize, and adapt in a fast-paced environment.
    • Analytical skills to evaluate data and identify trends to optimize logistics processes.
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