Service Desk Agent On-Site
hace 1 día
CTG Latam continues to expand our service desk area. Come join a Great Place to Work Company and help us support our customers efficient, timely, resourceful, accurate problem resolution. We are currently seeking for a talented and knowledgeable IT Technical Support. The right candidate will problem-solve in an efficient and effective manner to close customer tickets as quickly as possible,. This position requires someone who is prepared, organized and documents their work in order to be successful. Works closely with all levels of staff. Responsibilities Provide Level 1 (and some Level 2) support and information on all approved hardware, software, networks and systems Communicate and coordinate problem solving efforts with users, other IS support staff, and vendor technicians Ensure that all problems/solutions are properly documented using standard problem tracking tools (i.e. Remedy) Perform creation and termination of user accounts Perform other responsibilities as assigned Duties Receive telephone inquiries regarding problems, log the problem, provide solutions and assistance when possible; otherwise, forward to the appropriate people for resolution and provide timely feedback to the user regarding status Prioritize users inquiries based on the level of severity Interface with other IS personnel to determine exact nature of problem and implement procedures for users Document problems and correct procedures Coordinate resolutions with Level 2 personnel as well as outside vendors or service companies Assist in the set up of user profiles and configuration of PCs, and administration of the network and applications (i.e., Taleo, Intranet, JD Edwards, E-mail, CRM, Salesforce) Perform system administration on all company applications Contact, schedule, and follow up with vendors for service calls and support Perform other duties as required to fulfill responsibilities Visit clients promptly when required Qualifications Associate degree in computer science or equivalent experience Minimum 2 years of experience in a Helpdesk environment Competent troubleshooting and problem solving skills Competent in PC computing, network connectivity, system administration, application support, and operating systems. At least a level of English B2+ What we do CTG's primary focus is digital transformation solutions that help its clients achieve the business results they need to compete in today's marketplace: improved business performance, data-driven decision making, continuous innovation, and improved customer experience. So you seek to achieve evolution in digital aspirations and desired IT and business outcomes, improving business performance, continuous innovation, and reimagined customer experiences Our values We meet our commitment to make reliability matter by living our values every day; we say what we mean, we do what we say, and we always get the job done. We offer Competitive compensation depending on experience and skills Hybrid/ On-Site Unlimited access to learning courses (CTG learning, training courses, English regular classes, Internal Library) #J-18808-Ljbffr
-
Hybrid On-Site/Remote Help Desk Technician
hace 2 semanas
WorkFromHome, Colombia BetterWorld Technology | Managed IT & Cybersecurity A tiempo completoA managed IT services company in Bogotá is seeking a Help Desk Technician for a hybrid role. This entry-level position involves providing technical support, troubleshooting issues, repairing computers, and ensuring IT systems function properly. Ideal candidates should have strong communication and customer service skills, with a proficiency in desktop...
-
Help Desk Technician
hace 2 semanas
WorkFromHome, Colombia BetterWorld Technology | Managed IT & Cybersecurity A tiempo completoCompany Description BetterWorld Technology specializes in Managed IT Services, Cybersecurity, IT Consulting, and Cloud Services. The company is focused on delivering comprehensive outsourced IT solutions, ensuring technical efficiency and enhanced security for businesses. With a commitment to combining innovative technology with excellent customer...
-
Sales Agents
hace 1 semana
WorkFromHome, Colombia Geeks on Site A tiempo completoSales Agents - Inbound/Outbound - LATAM only Be among the first 25 applicants. Get AI-powered advice on this job and more exclusive features. Base pay range $700.00/yr - $900.00/yr Location Location: LATAM ONLY Type Type: Independent Contractor (Paid via Payoneer) Schedule Schedule: Full-time, 6 days per week. Industry Industry: Tech Services / IT Support...
-
Dispatcher Representative
hace 2 semanas
WorkFromHome, Colombia Geeks on Site A tiempo completoDispatcher Representative - Remote in LATAM This range is provided by Geeks on Site. Your actual pay will be based on your skills and experience — talk with your recruiter to learn more. Base pay range $8,400.00/yr - $8,400.00/yr Job Description: Dispatcher (Remote - LATAM) Compensation: $700/month (USD) + commissions and performance-based bonuses...
-
IT Service Desk Specialist
hace 2 semanas
WorkFromHome, Colombia Jobgether A tiempo completoOverview This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America . As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and...
-
Service Desk Lead
hace 2 semanas
WorkFromHome, Colombia Softtek A tiempo completoSofttek Bogota, D.C., Capital District, Colombia Service Desk Lead – Practice Specialist Ubicación: Bogotá o ciudades cercanas (modalidad híbrida). Otras ciudades lejanas de Bogotá (+3 horas): modalidad remota. Perfil requerido Experiencia: +2 años liderando operaciones de centros de soporte y transición/lanzamiento de Service Desk Certificaciones:...
-
B2B Sales Coordinator
hace 2 semanas
WorkFromHome, Colombia Geeks on Site A tiempo completoB2B Sales Coordinator (LATAM-Based – Remote, Contractor) Location: LATAM (Remote)Type: Independent Services ContractorSeniority Level: Mid-Level About Geeks On Site Geeks On Site provides professional, on-demand tech support and installation services across the U.S. Whether it's setting up smart devices, mounting TVs, or supporting small businesses with IT...
-
Service Desk Analyst
hace 5 días
WorkFromHome, Colombia Auxis LLC A tiempo completoJob Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst will be expected to handle multiple accounts, applying their expertise gained over time. Responsibilities include promptly addressing incoming calls,...
-
Remote Tech Sales Agent – High Commission
hace 7 días
WorkFromHome, Colombia Geeks on Site A tiempo completoA tech services company is looking for a Sales Agent to find and close deals. This is a full-time, remote position where you'll be responsible for prospecting leads, qualifying customers, and achieving sales targets. Candidates should have at least 2 years of sales experience, excellent English communication skills, and a self-driven attitude. Compensation...
-
Service Desk Analyst III
hace 7 días
WorkFromHome, Colombia dLocal A tiempo completoJoin to apply for the Service Desk Analyst III role at dLocal Location: dLocal Bogota, D.C., Capital District, Colombia What’s the opportunity? As an IT Service Desk Analyst at dLocal, you will serve as a technical point of contact for IT issues, bridging the gap between end‑user support and system administration. You will handle a range of incidents...
