Technical Support

Newton Vision Corp is a US-based consulting company with operations in Colombia with deep experience in business process reengineering, optimization, and digital transformation. We are expanding our development center of excellence so you can be a part of the exciting products and projects we are engaged in building. We are looking for a first-level Customer Support Associate to act as the initial point of contact for customers seeking assistance with software-related issues and provide superior support experience to our customers. This is a full-time position.

1. Provide excellent customer service to our customers and teammates through consistent and thoughtful behavior aligned with our values.
2. Respond to customer inquiries submitted via the company’s support portal, email, and phone, providing guidance to customers.
3. Identify, evaluate, and diagnose basic technical issues reported by customers related to the company’s proprietary software solutions.
4. Collaborate with peers to efficiently deliver issue resolution.
5. Route complex issues to higher-level resources for resolution as required.
6. Gather and document customer issue information accurately.
7. Author, edit, and actively contribute to the improvement of knowledgebase articles, FAQs, and functional documentation related to the company’s proprietary software.

1. Strong communication and interpersonal skills.
2. Basic understanding of computer systems and software applications.
3. Customer-oriented attitude with a willingness to learn.
4. Ability to excel in a high-paced ever-changing environment.
5. Ability to be consistently productive while working remotely, with access to a quiet work area with a reliable high-speed internet connection (minimum 20Mbps download/2 Mbps upload) to conduct business over the telephone and video calls.
6. English language proficiency (spoken and written).
7. Previous customer service experience.
8. Previous experience troubleshooting software issues.
9. Basic troubleshooting skills.
10. Working knowledge of Salesforce.

1. Competitive salary commensurate with experience.
2. Quarterly bonus opportunities based on performance.
3. End-of-year bonus opportunities (relative to application date).
4. 3 weeks of paid vacation.
5. Access to career development programs and learning opportunities.

1. Educación mínima: Universidad / Carrera técnica.
2. 3 años de experiencia.