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Supervisor, Clinical Support

hace 1 mes

Bogotá, Colombia Align Technology, Inc. A tiempo completo

Join a team that is changing millions of lives.

Transforming smiles, changing lives.

At Align Technology , we believe a great smile can transform a person’s life, so we create technology that gives people the confidence to take on whatever’s next. We revolutionized the orthodontic industry with the introduction of the Invisalign system, and we have never lost sight of that spirit of innovation. Our diverse and collaborative teams are constantly pushing the boundaries of what’s possible.

Ready to join us?

About this opportunity

Your mission is to provide customers the best clinical support. This position is mainly responsible for clinical communication and support to external and internal customers. The process includes interaction and communication with private-practicing orthodontists and treatment coordinators related to case-specific doubts, ClinCheck plan review, quality, and troubleshooting. In addition, other duties will include working closely with the sales team to ensure company-wide sales and profit targets are met, education activities, and events driving doctors’ clinical confidence and aiming for the improvement of revenue on Invisalign and iTero business.

In this role, you will…

  1. Provide clinical customer support to orthodontists and general dentists in the areas of case evaluation, ClinCheck support as well as clinical troubleshooting primarily for regional doctors.
  2. Investigate and analyze clinical-related customer inquiries, complaints, and adverse events.
  3. Ensure timely resolution to customer contact issues whether inbound or outbound.
  4. Assist in the education of customers on the merits and proper clinical usage of company products.
  5. Participate in online and live educational events.
  6. Participate in special projects and/or training when requested, as well as proactive team and individual efforts to achieve department and company goals.

In this role, you’ll need …

  1. Bachelor’s degree in dentistry is needed. Masters or specialization in Orthodontics is desirable. Young professionals are also welcome to apply.
  2. Two to three years’ experience in customer relations in dental-related areas is desirable.
  3. Excellent written and verbal communication skills in English.
  4. Good knowledge of basic computer operations and Microsoft Office tools.
  5. The willingness to rotate shifts, if needed.
  6. The ability to flourish in a young international company experiencing significant growth (i.e., roll up sleeves approach and able to deal with ambiguity).
  7. Availability to work in a full-time position, from Monday to Friday in regular working hours.
  8. The ideal candidate possesses strong interpersonal, listening, and persuasive communication skills to give the best advice to our customers. You naturally strive for the best performance and you have the willingness to learn. Additionally, you are a good team player, dynamic, optimistic, accurate, result-oriented, hard-working, and creative.

Sound like a good fit?

Great Click the "Apply" link to let us know you are interested. Not the right fit? Don’t worry, Align is quickly growing so we are creating more opportunities to expand our Align family. Please consider joining our Talent Network to receive notifications about future jobs or sharing this opportunity with others in your network.

About Align

Align Technology is a publicly traded medical device company that is transforming smiles and changing lives. Our global team of talented employees develop innovative technology, tools, and treatment options to help dental professionals worldwide achieve the clinical results they expect. Our digital ecosystem combines the power of technology to create beautiful smiles through the integration of AI and machine learning, digital imaging and visualization, biomechanics, and material science to develop the Invisalign system, the most advanced clear aligner system in the world; iTero Intraoral Scanners and OrthoCAD digital services. Did you know? Align is the world’s largest manufacturer of custom 3D-printed materials.

By joining Align, you will be part of a global, fast-growing company in one of the most dynamic industries. Great people, innovative technologies, and meaningful work – these are just some of the things employees say make Align Technology a great place to work.

We respect your privacy. Please review our Applicant Privacy Policies for additional information.

Global Diversity Statement:

At Align, we believe in the power of a smile, and we know that every smile is as unique as our employees. As we grow, we will continue building a workforce of diverse cultural backgrounds and life experiences and fostering a culture of open-mindedness and compassion for all our employees. We live our company values by promoting healthy people and healthy communities. All with the intent of changing millions of lives, one unique smile at a time.

Equal Opportunity Statement:

It is our policy to provide equal employment opportunity in all of our employment practices without regard to race, color, religion, sex, national origin, ancestry, marital status, protected veteran status, age, individuals with disabilities, sexual orientation, or gender identity or expression or any other legally protected category. Applicants for positions with Align must be legally authorized to work in the country which they are applying for and verification of employment eligibility will be required as a condition of hire.

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