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We are thrilled to announce an opportunity to join our team as: Bilingual Help Desk Analyst Scope: Full-time | On site What Makes This Opportunity Unique As a Helpdesk Support Analyst, you will be part of a fast-paced, dynamic team, focused on providing exceptional technical support and contributing to the smooth operation of our systems. This role offers an exciting opportunity to work in a company that values career growth, personal development, and teamwork. You'll be at the forefront of our commitment to delivering top-tier customer service, helping our teams work efficiently while gaining valuable experience in the IT support space. Key Responsibilities Provide timely and high-quality technical support to internal users, resolving hardware, software, and system-related issues. Manage incoming support requests, prioritize tasks, and follow up to ensure prompt resolution of issues. Fix and diagnose issues related to operating systems, hardware devices, network connectivity, and software applications. Respond to helpdesk tickets via email, phone, or chat, offering solutions and advancing issues to higher-level support when necessary. Assist with system maintenance tasks and software installations as required. Maintain accurate documentation of support activities, including steps to resolve issues, solutions, and user guides. Collaborate with IT and other groups to ensure smooth IT operations and identify areas for improvement. Maintain an efficient support environment by adhering to standard methodologies for all helpdesk processes. #J-18808-Ljbffr