Global 24/7 IT Service Desk Analyst

Hace 3 días

Bogotá, Bogotá, Distrito Capital, Colombia Auxis Jornada completa $ 33 - $ 60 Por obra

Auxis seeks a Senior Service Desk Analyst to join our IT support team in Bogotá. You will provide Tier 1 technical support across a 24/7/365 desk, handling incidents and requests with a focus on high customer satisfaction.

The role requires bilingual English/Spanish communication, mentorship of junior analysts, and strong documentation in ServiceNow. You will troubleshoot hardware, software, and network issues on macOS and Windows, contribute to Knowledge Base articles, and handle