Global Service Desk Manager

NIQ is seeking an HR Shared Service Customer Service Specialist to support over 40,000 NIQ employees worldwide from the HR SSC. You will handle inquiries across channels, log tickets, provide timely resolutions and escalate when needed.Responsibilities include case creation, first contact resolution, HR, payroll and benefits inquiries, and safeguarding...

Auxis seeks a Senior Service Desk Analyst to join our IT support team in Bogotá. You will provide Tier 1 technical support across a 24/7/365 desk, handling incidents and requests with a focus on high customer satisfaction.The role requires bilingual English/Spanish communication, mentorship of junior analysts, and strong documentation in ServiceNow. You...

Accenture busca un IT Service Manager en Bogotá para liderar la gestión y optimización de servicios IT en entornos productivos. Reportarás a líderes globales y colaborarás con equipos multidisciplinarios para garantizar la continuidad operativa y la entrega de servicios con altos SLAs. El rol exige 15–17 años de experiencia en ITSM y IT Operations,...

The Level 2 Service Desk Technician supportsdigital workforce by delivering advanced technical support across our North American operations. This role is responsible for resolving complex incidents and service requests, supporting critical business applications, and ensuring a high-quality IT experience for employees in offices, plants, terminals, and field...

Job SummaryThis role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions. The Senior Service Desk Analyst serves as a key frontline support professional providing advanced technical support and mentorship within a fast-paced environment. This role requires...

Company DescriptionSGS is the world's leading Testing, Inspection and Certification company, recognized as the global benchmark for quality and integrity. With more than 95,000 employees and over 2,400 offices and laboratories worldwide, we help organizations operate more efficiently, sustainably, and safely.Our Global Business Services (GBS) Americas...

Job SummaryThis role is a key part of our end-user support function and is focused on delivering high-quality, customer-centric IT support to employees across multiple regions. You will act as the first point of contact for IT-related incidents and service requests, ensuring timely resolution while maintaining a consistently high level of customer...

Descripción de la empresaSGS es líder mundial en Testing, Inspection and Certification (TIC), ayudando a organizaciones alrededor del mundo a operar de manera más segura, eficiente y sostenible.Con presencia global y operaciones en múltiples industrias y mercados, combinamos conocimiento especializado, tecnología y una amplia red internacional para...

You are part of the Cegeka Latam 1st Level Team and you are our main customer interface. The response time and accuracy of our support highly depend on your work. Your mission is to provide technical remote support in English for our customers. The 1st Level Team operates in shifts, 24/7 (including weekends)Technical Skills:Experience in a Service Desk, Help...