TRADE CUSTOMER CARE

hace 37 minutos

Bogotá, Colombia SGS A tiempo completo

TRADE CUSTOMER CARE & OPERATIONS SUPPORT RBS SGS Bogota, D.C., Capital District, Colombia 3 days ago Be among the first 25 applicants Descripción del empleo SGS es el líder mundial en inspección, verificación, análisis, capacitación y certificación. Es considerada como el principal referente mundial en calidad e integridad, contamos con más de 95.000 colaboradores y una red de más de 2.400 oficinas y laboratorios por el mundo. Responsibilities This position will be responsible for the issuance and review of certificates, documentation, invoicing and coordination of activities with various SGS affiliates globally. In addition, this position is also tasked to provide technical assistance and quotation to clients and SGS affiliates. The incumbent must have a good understanding of operational activities in the Minerals Trade business. Specific Responsibilities At all times, fully comply with SGS Health & Safety, Code of Integrity, and Professional Conduct policies. Receive and answer phone calls or email requests of customers, affiliates and subcontractors. Create internal files according to valid operational procedures. Upload all documents to the internal and customer network servers. Provide SGS affiliates with clear work instruction and ensure personnel are fully aware of client’s instructions and expectations. Ensure timely and accurate communication with clients via regular updates. Checking and verification of invoices received from SGS affiliates for accuracy prior to approval and final submission of invoices to the client. Assist the Manager in customer meetings and/or conference calls. Provide technical assistance to clients and SGS affiliates with regards to their specific shipments in consultation with supervisor/manager. Advise customers of any issues/concerns during load/discharge operations. Ensure accuracy of reports, data and information before sending these to clients. Maintain accuracy and security of clients’ data. Liaison with Global Customer Care. Accounts Payable processing for Minerals Trade Departments as required. Assist with special or related projects in the department of laboratory. Perform other tasks and responsibilities as defined by management. Ensures work area in GBS is always kept clean and presentable. Remains familiar with SGS quality assurance procedures. Complies to all SGS QHSE and HR policies and procedures. Requisitos Bachelor’s Degree from an internationally accredited university. An understanding of the Marine Shipping trade would be a strong asset. 1+ years’ experience in operations / shipping. Strong organizational skills. Effective communicator, managing priorities across stakeholders. Results-oriented, effectively prioritizing and multitasking, able to work within tight deadlines. Fluency in English written and spoken (C1 or above). May be required to travel to other SGS sites from time to time as required. Información adicional Horario: Lunes a viernesModalidad: PresencialSalario: 3.300.000 COPContrato directo con GBS a término indefinido. Seniority level Entry level Employment type Full-time Job function Analyst Industries Retail Office Equipment, Consumer Services, and Oil and Gas #J-18808-Ljbffr

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