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L2 Technical Support Engineer

hace 2 semanas


WorkFromHome, Colombia Remote Crew A tiempo completo

Join to apply for the L2 Technical Support Engineer role at Remote Crew We are looking for a technically skilled L2 Technical Support Engineer who thrives on debugging, analyzing complex issues, and collaborating with cross‑functional teams. In this role, you’ll investigate customer‑reported problems, analyze logs and data, reproduce scenarios, and deliver clear, actionable findings to the Engineering team. While your main focus will be on debugging, configuration, and issue resolution, you’ll also have the opportunity to contribute to development tasks when needed. Location: Remote (Colombia) What You’ll Do Collaborate closely with the Customer Success team to investigate and resolve customer‑reported issues. Reproduce, debug, and document findings to support Engineering in identifying and fixing root causes. Analyze data inconsistencies, configuration issues, and integration errors. Communicate findings and progress updates clearly to internal stakeholders. Build backend customer configurations using Python. Validate Engineering fixes to ensure issues are properly resolved before deployment. Maintain internal documentation and create troubleshooting guides for recurring issues. What We’re Looking For Strong debugging and analytical skills, with the ability to investigate APIs, logs, and product behavior to identify root causes. Proficiency in reading and writing Python code and SQL for troubleshooting or implementing improvements. Data‑oriented mindset, capable of identifying mismatches and inconsistencies. Excellent communication skills in English, with the ability to explain complex issues clearly and document findings thoroughly. Collaborative and proactive approach, working effectively with both Customer Success and Engineering. Strong organizational skills and ownership mentality, driving issues through to resolution. Nice to Have Experience working closely with Customer Success or client‑facing teams. Familiarity with REST/HTTP, JSON, OAuth, and authentication flows. Knowledge of logging, monitoring, or incident management tools. Experience working with Salesforce. Comfortable in Agile or ticket‑based environments (Jira, Zendesk, etc.). Exposure to SQL databases, cloud environments, or front‑end stacks (React, TypeScript). Seniority level Mid‑Senior level Employment type Full‑time Job function Information Technology Industries Software Development #J-18808-Ljbffr