Technical Support Engineer

Technical Support Engineer - 10886 Coupa Bogota, D.C., Capital District, Colombia Coupa makes margins multiply through its community-generated AI and industry-leading total spend management platform for businesses large and small. Coupa AI is informed by trillions of dollars of direct and indirect spend data across a global network of 10M+ buyers and suppliers. We empower you with the ability to predict, prescribe, and automate smarter, more profitable business decisions to improve operating margins. Why join Coupa? Pioneering Technology: At Coupa, we’re at the forefront of innovation, leveraging the latest technology to empower our customers with greater efficiency and visibility in their spend. Collaborative Culture: We value collaboration and teamwork, and our culture is driven by transparency, openness, and a shared commitment to excellence. Global Impact: Join a company where your work has a global, measurable impact on our clients, the business, and each other. IMPORTANT: DO NOT APPLY TO THIS POSITION IF YOU DO NOT CURRENTLY RESIDE WITHIN AN HOUR OF BOGOTA, COLOMBIA. This role goes into the office 2 - 3 days a week. The Impact of Technical Support Engineer to Coupa As a Technical Support Engineer, you will be pivotal in supporting enterprise customers utilizing our cloud-based platform, contributing to a dynamic global team dedicated to exceeding customer expectations and fostering their success. In this role, you will leverage a curious and sharp technical acumen to provide customers with expert guidance on best practices. What You'll Do: Provide second-level techno-functional support across Coupa’s suite of products, including core procurement applications and acquired solutions Understand customer use cases to help them maximize the value and effectiveness of the Coupa platform Manage escalations and deliver timely updates to stakeholders in alignment with Service Level Agreements (SLAs) Diagnose and troubleshoot issues across integrations, workflows, configurations, and APIs while driving root cause analysis and continuous improvement Collaborate cross-functionally with Product, Engineering, Cloud Operations, and Customer Success teams to ensure efficient issue resolution Contribute to the knowledge base through high-quality documentation and stay current with Coupa releases and certifications What You Will Bring to Coupa: 2+ years of experience working directly with external customers in a technical support environment, preferably within an enterprise software setting Excellent written and verbal communication skills, with the ability to convey technical information clearly and effectively Strong technical knowledge of SQL, MySQL, Linux, and Unix, with familiarity across multiple operating systems Demonstrated ability to articulate solutions to complex technical problems in a clear and concise manner Interest in learning scripting languages (e.g., Bash, Shell, Python) and deepening understanding of web technologies such as XML, XSLT, DOM, and HTML Proven collaboration and problem-solving skills, with a proactive approach to customer success and continuous learning Coupa complies with relevant laws and regulations regarding equal opportunity and offers a welcoming and inclusive work environment. Decisions related to hiring, compensation, training, or evaluating performance are made fairly, and we provide equal employment opportunities to all qualified candidates and employees. Please be advised that inquiries or resumes from recruiters will not be accepted. By submitting your application, you acknowledge that you have read Coupa’s Privacy Policy and understand that Coupa receives/collects your application, including your personal data, for the purposes of managing Coupa's ongoing recruitment and placement activities, including for employment purposes in the event of a successful application and for notification of future job opportunities if you did not succeed the first time. You will find more details about how your application is processed, the purposes of processing, and how long we retain your application in our Privacy Policy. #J-18808-Ljbffr