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Support Office Experience Specialist CO EC Location: H&M Bogota, D.C., Capital District, Colombia As a Support Office Experience Specialist in the HR function, your focus will be to create an exceptional and meaningful overall office experience for our Colombia & Ecuador Support Offices through high‑level colleague and customer service. You are the brand ambassador utilizing H&M Values, Fashion, and Sustainability in everything you do. You will support in creating and maintaining a positive work environment and colleague experience by driving a culture of engagement across our offices and providing outstanding customer services to office colleagues. This on-site role reports into our HR Manager, Sales Market MX-CO-EC and is based out of the Colombia Support Office. Responsibilities Responsible for communications, digital screens and weekly newsletter for office colleagues, in partnership with Support Office HR Business Partner, to ensure colleagues are informed around office best practices, key updates, events, and relevant company information. Secures Support Office engagement activities in partnership with Support Office HR Business Partner and partners with Internal Communications to secure calendar of office events. Acts as a modern concierge, connecting colleagues with relevant business partners based on informational requests. Has robust knowledge of area offerings and can offer an overview of recommended local eateries, entertainment, and community events. Leads by example and encourages a culture of outstanding customer service and colleague experience. Responsible for implementing and securing office routines that support a seamless colleague office experience. Manages reception desk, responsible for greeting all visitors and acting as point of contact for all Support Office requests. Ensures the acceptable appearance, standards, cleanliness, and order of the overall office space. This includes maintenance of office equipment, negotiating, purchasing and restocking of office supplies. Supports logistics and execution of office events, such as setting up the space and catering services. Supports fire safety planning and execution with Security Manager and Support Office HR Business Partner, acting as a fire safety volunteer. Acts as an expert in all office applications and platforms, including health and safety and office booking. Receives, sorts, and distributes incoming mail and packages and applies postage to outgoing mail. Assists departments with large mail orders and special projects. Partners with Facilities and Office Service Techs to maintain office standards, handyman program, vendor installations, building engineers, building management team and support office initiatives alongside Support Office HR Business Partner. May perform other activities related to the position. Qualifications 2+ years' experience as receptionist, administrative assistant, or other office assistant position. Strong sense of customer service, collaboration, interpersonal skills, and professionalism. Strong planning, organizational skills, and attention to detail. Ability to multitask and prioritize. Driven to use own initiative with a solution-oriented mindset and strong follow‑through. Ability to provide feedback in a constructive and professional way. Works well in a fast‑paced environment, with a strong ability to be agile. Maintains an approach of continuous improvement. Excellent verbal, written and listening communication skills. Proficient with Microsoft tools, such as Excel, Word, and Outlook. Seniority Level Entry level Employment Type Full‑time Job Function Human Resources Retail #J-18808-Ljbffr
