Support Desk Specialist – HubSpot Service Hub
hace 2 semanas
The Support Desk Specialist handles Level 1 customer support tickets through HubSpot Service Hub, ensuring fast response times, accurate routing, and clean data for reporting and automation. Working hours: 9-5 pm EST Responsibilities Handle incoming Level 1 support tickets (FAQs, basic inquiries) Maintain SLAs for response and resolution times Route escalations to appropriate US-based managers Tag tickets accurately for analytics and workflow triggers Monitor ticket queues and ensure zero backlog at week’s end Produce weekly support reports: Ticket volume Response & resolution times Ticket categories Customer sentiment indicators Qualifications 2–4 years in customer support or service desk roles Hands-on experience with HubSpot Service Hub (preferred) Strong written communication skills SLA-driven and highly organized Preferred: Experience supporting B2C customers Familiarity with CRM-based support workflows $7 - $8 an hour About 1840 & Company 1840 & Company is a global leader in Business Process Outsourcing (BPO) and remote talent solutions, dedicated to propelling businesses forward through our comprehensive suite of services. We specialize in connecting companies with world-class freelance professionals and delivering top-tier outsourcing services, across over 150 countries worldwide. Our mission is to empower growth for forward-thinking businesses, seamlessly bridging any skill or resource gaps with our expertly vetted talent pool. We firmly believe in fostering an environment where exceptional individuals can achieve an optimal work-life balance, working remotely from any location, while maximizing their professional growth and earning potential. We are headquartered in Overland Park, KS, USA with service delivery facilities in the Philippines, India, Ukraine, South Africa and Argentina. We invite you to explore the opportunities we offer and consider joining our exclusive network of global freelance talent. Visit to learn more about us. To explore a wealth of career opportunities and find a role that suits your unique skills and aspirations, please visit our dedicated jobs portal at jobs.1840andco.com. #J-18808-Ljbffr
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HubSpot Service Desk Specialist — Remote
hace 2 semanas
WorkFromHome, Colombia Medium A tiempo completoA global outsourcing company is seeking a Support Desk Specialist to handle Level 1 customer support tickets. The ideal candidate will have 2–4 years of experience in customer support, strong communication skills, and preferably know HubSpot Service Hub. Responsibilities include managing support tickets, ensuring timely responses, and generating weekly...
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HubSpot Service Specialist — Tickets, Data
hace 4 días
WorkFromHome, Colombia Medium A tiempo completoA global BPO leader is seeking a Customer Service Specialist to support clients via HubSpot's Service Hub. Responsibilities include managing support tickets, resolving issues, and ensuring customer satisfaction. The ideal candidate will have hands-on experience with HubSpot, excellent communication skills, and the ability to work efficiently in a team. This...
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HubSpot Customer Service Specialist
hace 4 días
WorkFromHome, Colombia Medium A tiempo completoThe HubSpot Customer Service Specialist is responsible for supporting customers through HubSpot’s Service Hub by managing tickets, responding to inquiries, resolving issues, and ensuring a high-quality customer experience across all support channels. This role requires strong platform knowledge, clear communication, and the ability to work efficiently...
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IT Service Desk Specialist
hace 11 horas
WorkFromHome, Colombia Jobgether A tiempo completoOverview This position is posted by Jobgether on behalf of a partner company. We are currently looking for an IT Service Desk Specialist in Latin America . As an IT Service Desk Specialist, you will be at the frontline of supporting end-users and ensuring seamless IT operations for remote teams. Your role will involve troubleshooting hardware, software, and...
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Bilingual Help Desk
hace 1 semana
WorkFromHome, Colombia NeoWork A tiempo completoBilingual Help Desk & Client Support Specialist NeoWork is seeking a Bilingual Help Desk & Client Support Specialist to support a growing restaurant-focused operation in the US. This teammate will help onboard clients to ordering platforms, provide Tier-1 technical support, and handle bilingual communication between restaurant owners and vendors. The role...
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HubSpot Marketing Operations Specialist
hace 4 días
WorkFromHome, Colombia Medium A tiempo completoOverview We are seeking a HubSpot Marketing Operations Specialist to support the execution and ongoing management of marketing initiatives within HubSpot. This role focuses on building, deploying, and maintaining marketing assets with accuracy, consistency, and operational efficiency. The ideal candidate is organized, detail-oriented, and adaptable to...
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IT Service Desk Specialist
hace 11 horas
WorkFromHome, Colombia Launchpad Technologies Inc. A tiempo completoWe’re working on an exciting project with a renowned US-based client for 2026, which includes several key positions... Among them, a Service Desk Specialist ! If you’re passionate about helping users solve technical issues, ensuring smooth IT operations, and delivering outstanding support experiences, we’d love to have you in our Talent Pool for...
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HubSpot Specialist
hace 5 días
WorkFromHome, Colombia Parity A tiempo completoHubSpot Specialist Parity Homes – Remote – Bogotá, D.C., Capital District, Colombia Parity Homes is seeking a skilled and detail‑oriented HubSpot Specialist to join our fully remote team. In this role, you will manage and optimize our HubSpot CRM to ensure accurate data, seamless workflows, and actionable insights that support our sales, marketing,...
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HubSpot Marketing Ops Specialist — Email, Lists
hace 4 días
WorkFromHome, Colombia Medium A tiempo completoA global outsourcing leader is seeking a HubSpot Marketing Operations Specialist in Colombia to manage email campaigns and marketing assets within HubSpot. The ideal candidate will ensure accuracy and efficiency in deploying emails, managing lists, and creating landing pages. Responsibilities include executing SMS campaigns and supporting data reporting....
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HubSpot Specialist
hace 1 semana
WorkFromHome, Colombia INSIDEA A tiempo completoINSIDEA Bogota, D.C., Capital District, Colombia HubSpot Specialist 3 days ago Be among the first 25 applicants Company Description At INSIDEA, we are a fully remote organization, hiring top talents from across the globe to deliver exceptional digital marketing and HubSpot solutions. Our diverse services are designed to enhance your brand’s online presence...