Empleos actuales relacionados con Customer Experience - WorkFromHome - Winning
-
Roofing Customer Experience Pro
hace 4 días
WorkFromHome, Colombia Southern National Roofing A tiempo completoA leading roofing company in Colombia seeks a motivated Customer Experience Specialist to guide homeowners through roof inspections and pricing. The role promises earnings of $125,000 to $200,000 annually, with a focus on delivering outstanding customer service. Ideal candidates will have at least 3 years of sales experience and strong communication skills....
-
Global Customer Experience Specialist
hace 4 días
WorkFromHome, Colombia Holafly A tiempo completoA growing travel tech company in Colombia is seeking Customer Support Specialists to enhance the experience for travelers worldwide. You'll assist customers primarily through chat and email, addressing inquiries and feedback while continuously striving for high customer satisfaction. Ideal candidates have a strong customer service background and fluency in...
-
Customer Success
hace 6 días
WorkFromHome, Colombia Cosign A tiempo completoCosign is revolutionizing the $4 trillion rental industry with a market-leading rent guarantee product. Our mission is to expand housing access for renters and boost occupancy for landlords. Backed by top entrepreneurs, venture capital firms, and real estate investors, Cosign is built by experienced landlords who deeply understand the rental market’s need....
-
Customer Experience Lead
hace 3 horas
WorkFromHome, Colombia Nubank A tiempo completoA leading digital bank is seeking a Customer Experience Supervisor in Bogotá, Colombia. This role requires at least 2 years of experience in customer service, fluency in English and Spanish, and strong people management skills. The ideal candidate will be passionate about delivering outstanding customer experiences and mentoring team members. Benefits...
-
Customer Experience Leader – Hybrid
hace 3 horas
WorkFromHome, Colombia Nu Colombia A tiempo completoA prominent digital banking platform in Bogotá is seeking a Customer Experience Supervisor to enhance customer service quality. Candidates should possess at least 2 years of experience, be fluent in English and Spanish, and demonstrate excellent people management skills. The role offers a hybrid work model and various benefits, highlighting Nubank's...
-
LatAm Remote Customer Experience Specialist
hace 2 días
WorkFromHome, Colombia CrewBloom A tiempo completoA dynamic customer service company is seeking a Customer Service Representative to enhance customer experiences across various channels. Responsibilities include managing inquiries through desk tickets, live chat, and email support while collaborating with internal teams. The ideal candidate should possess excellent communication skills and a commitment to...
-
Remote Customer Experience Specialist
hace 6 días
WorkFromHome, Colombia Cosign A tiempo completoA leading rental services company is seeking a Customer Experience Associate to deliver exceptional service to applicants and property managers. This remote role involves real-time support via chat, calls, and emails, and managing inquiries using HubSpot. Applicants should have 2-5 years of customer service experience, property management familiarity, and...
-
Team Manager
hace 1 semana
WorkFromHome, Colombia HeadX A tiempo completoOverview The Opportunity: We are seeking a highly skilled and proactive Team Manager to join our world-class Customer Experience (CX) team. This is a critical role responsible for leading and developing a high-performing team, ensuring consistent achievement of service levels and customer satisfaction, and continuously enhancing our phone support processes....
-
Service Leader, Customer Experience
hace 4 días
WorkFromHome, Colombia Tabby | تابي A tiempo completoDepartment: Training and Quality Location: Remote/Armenia Description About us: Tabby creates financial freedom in the way people shop, earn and save by reshaping their relationship with money. Over 15 million users choose Tabby to stay in control of their spending and make the most out of their money. The company’s flagship offering allows shoppers to...
-
WorkFromHome, Colombia HeadX A tiempo completoA leading customer support company is seeking a Customer Support Specialist to provide outstanding service to users via live chat, phone, and email. You will be expected to resolve complex issues, document processes in Zendesk, and collaborate with various teams. The ideal candidate has 2+ years of experience in customer support, proficient in Zendesk, and...
Customer Experience
hace 3 semanas
Desde Winning Consulting buscamos un/a Analista de Experiencia de Cliente (NPS & Analytics) para incorporarse en un proyecto relevante con un cliente del sector retail. Madrid - Hibrido (3/2) Diseñar, ejecutar y hacer seguimiento de la medición del NPS y otros indicadores de experiencia Analizar la información procedente de distintas fuentes de datos (bases de datos, CRM, herramientas de encuestas, canales digitales, tienda física). Construir, mantener y mejorar cuadros de mando en Power BI. Identificar insights, patrones y factores que explican la satisfacción o insatisfacción del cliente, proponiendo acciones concretas de mejora al negocio. Diseñar y lanzar experimentos (por ejemplo, pruebas A/B o pilotos en tiendas) para evaluar el impacto de iniciativas comerciales o de servicio en la experiencia del cliente. Mapear y analizar customer journeys clave, identificando puntos de dolor y oportunidades de mejora en la experiencia omnicanal. Colaborar estrechamente con los equipos de tienda y responsables de punto de venta para recoger feedback cualitativo, contrastar insights y aterrizar acciones en el terreno. Traducir los datos en relatos claros mediante técnicas de storytelling (data storytelling), conectando insights con ejemplos reales de cliente y casos de uso. Elaborar informes y presentaciones periódicas para los distintos stakeholders, traduciendo los datos en recomendaciones accionables. Requisitos Formación universitaria en ADE, Marketing, Economía, Estadística, Ingeniería o similar. Experiencia en roles de Customer Experience, Customer Insights, Data Analytics. Experiencia trabajando con NPS . Manejo de Power BI Excel a nivel avanzado, uso de base de datos (SQL) Experiencia previa en sector retail u otros entornos omnicanal. Conocimiento de herramientas de gestión de la voz del cliente (plataformas de encuestas o feedback online). Haber participado en iniciativas de mejora continua o proyectos de transformación de la experiencia de cliente. Nivel de inglés fluido Sobre Winning Consulting En Winning Consulting impulsamos la transformación de nuestros clientes mediante consultoría, formación, selección e investigación. Aplicamos pensamiento científico y metodologías probadas para generar valor sostenible. Más info: #J-18808-Ljbffr
