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Account Manager - Client Delivery (B2B Services, Remote) We are a performance-based B2B lead generation and demand generation business delivering qualified leads and booked meetings to SMB through Fortune 500. 30+ active client accounts. CPL and CPA pricing. Real money on the line. The machine works. The relationships are under-owned. We need 1 senior Account Manager / Client Delivery Manager who wakes up thinking: “Which accounts are at risk, why, and what are we doing today to protect and expand them?” If you’re the person who enjoys walking into messy accounts, holding firm with clients, and leaving them more confident than before, this is you. What you will own Account management and client success for 30+ B2B accounts (retention, renewals, expansion) Returns, disputes, and escalations, you are the decision-maker Early warning signals: tone shifts, quality complaints, budget risk Client expectations and the boundary between what’s fair vs what’s noise Lead-quality investigations: separating “our fault” from “client-side issue” fast Getting the CEO out of escalation hell This role looks like A client says: “Lead quality dropped.” You pull data, isolate the cause, reset expectations, and decide what gets credited vs rejected. A client wants returns for leads that match the ICP. You say no, explain why, and keep the relationship strong. A quiet client stops replying. You know what that means. You intervene before churn becomes a cancellation email. A client is ready to scale. You close the expansion without the CEO. What this role is (and is not) This is not “CSM at a SaaS product company.” This is client success + account management in a performance business where clients judge you on outcomes. You will say “no” to returns sometimes. You will reject bad claims with evidence. You will protect margin without losing the relationship. You will manage renewals and close expansions without the CEO. You are right for this if you have 3+ years as an Account Manager, Client Success Manager, Customer Success Manager, or Account Director in a performance-based B2B services business Industry experience in at least 1: B2B lead generation, demand generation, appointment setting, outbound sales, sales development, performance marketing, digital marketing agency, affiliate marketing, media buying, staffing, managed services, BPO Experience with CPL, CPA, success fees, cost-per-result pricing A track record of reducing churn and saving accounts that were about to cancel Comfort with conflict: direct, calm, firm Strong written communication, high precision, no fluff The instinct to build light process so the company stops relying on heroics You are wrong for this if You need a playbook and full documentation before you can operate You think great client service means always saying yes You avoid conflict, or you get emotionally hijacked during disputes You take complaints personally instead of treating them as information You want to manage a team immediately (this is hands-on) You’ve only worked in SaaS customer success where churn is mostly about product usage Logistics Fully remote Direct access to CEO, real authority Work with ops lead + fulfillment team 30+ active client accounts If you’re a calm assassin who protects revenue and makes clients trust you more after conflict, apply. #J-18808-Ljbffr