Regional Client Support Lead Latam

hace 3 días

Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

Job Description

Our global clients require and expect to have consistent governance and support around products and services they subscribe to – track performance against committed, product health checks on accuracy and coverage, managing adoption of product enhancements.

In order to stay client centric, multi-layered NIQ organization requires cross-function coordination on client needs, ensuring execution on commitments, preemptive client issue management and resolution, driving Elevate progress and story and most of all bringing back voice of client to the organization.

Customer Care Mission is to create and sustain a strong foundation and trust in NIQ data, to secure and enable growth for our business - at the client and for the client.

The Client Support Lead Latam will manage all the above by creating strong bonds with some of the G14/IV25 client's regional headquarters, and support on issue management and governance for the region. All this is necessary to sustain stable regional relationships and ways of working as well as protecting the revenue of our core product, enabling future growth.

Responsibilities
  • Support and address global client regional escalations and concerns related with product quality, delivery and relevance.
  • Cross-country and cross-functions leadership on critical regional client issues or projects.
  • Support client socialization with product enhancements.
  • Analyze and action on risk of penalties or loss of contract to perform the root cause analysis.
  • Contribute with RfP/RfI negotiations in terms of product commitments (RMS KPIs, quality ways of working, penalties etc.)
  • Work with global Customer Care and regional leadership for client prioritization.
Requirements
  • Senior manager current position
  • Over 5-year experience in NielsenIQ in Core products: RMS and/or CPS (Mandatory)
  • Advanced English level (B2-C1)
  • Solid sales skills and personal interest in client management, relationship building.
  • Networking skills
  • Basic technical knowledge (Ops/DS).
Our Benefits
  • Flexible working environment
  • Volunteer time off
  • LinkedIn Learning
  • Employee-Assistance-Program (EAP)
About NIQ

NIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. In 2023, NIQ combined with GfK, bringing together the two industry leaders with unparalleled global reach. With a holistic retail read and the most comprehensive consumer insights—delivered with advanced analytics through state-of-the-art platforms—NIQ delivers the Full View. NIQ is an Advent International portfolio company with operations in 100+ markets, covering more than 90% of the world's population.

For more information, visit NIQ.com

Our commitment to Diversity, Equity, and Inclusion

NIQ is committed to reflecting the diversity of the clients, communities, and markets we measure within our own workforce. We exist to count everyone and are on a mission to systematically embed inclusion and diversity into all aspects of our workforce, measurement, and products. We enthusiastically invite candidates who share that mission to join us. We are proud to be an Equal Opportunity/Affirmative Action-Employer, making decisions without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability status, age, marital status, protected veteran status or any other protected class. Our global non-discrimination policy covers these protected classes in every market in which we do business worldwide. Learn more about how we are driving diversity and inclusion in everything we do by visiting the NIQ News Center: NIQ News Center

#J-18808-Ljbffr

  • Procurement Lead Latam

    hace 2 días

    Bogotá, Bogotá D.E., Colombia STEFANINI LATAM A tiempo completo

    Únete a la Experiência StefaniniEn Stefanini, formamos una comunidad de más de 30,000 mentes brillantes, conectadas en 41 países, trabajando con pasión y co-creando un futuro mejor.No dejes pasar esta oportunidad y únete a nosotros**Procurement Lead LATAM**Estamos buscando un Líder de Compras Regional altamente motivado y con experiência para unirse...

  • Líder de Compras Regional LATAM

    hace 21 horas

    Bogotá, Bogotá D.E., Colombia Stefanini Latam A tiempo completo

    Stefanini Latam busca un Líder de Compras Regional altamente motivado y con experiencia para unirse a nuestro equipo. Serás responsable de supervisar y coordinar todas las actividades de compras para la región de LATAM.Responsabilidades:Diseñar y ejecutar estrategias de adquisición regionales para garantizar la eficiencia y rentabilidad en la compra de...

  • Search Lead Latam

    hace 6 días

    Bogotá, Bogotá D.E., Colombia Groupm A tiempo completo

    **Search Lead LATAM****GroupM**Somos GroupM, una agencia de medios global líder en la industria.Buscamos un Latam Search Lead apasionado y experimentado para unirse a nuestro equipo en la región.En este puesto de alto impacto, supervisarás atentamente las cuentas de los clientes asignados y dirigirás a un equipo de expertos digitales dispuestos y con...

  • Regional Production Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Publicisgroupe A tiempo completo

    Company description Publicis Groupe, fundada en 1926, es el grupo de comunicaciones más grande del mundo. Conocido por su creatividad de renombre mundial, la mejor tecnología, experiencia digital y consultoría, Publicis Groupe es el único en la industria capaz de acompañar mejor a sus clientes en su viaje de transformación de negocios digitales, en...

  • Global Client Support Director

    hace 1 día

    Bogotá, Bogotá D.E., Colombia NielsenIQ A tiempo completo

    At NielsenIQ, we're seeking a seasoned professional to oversee the management of our global clients in the Latin America region.Job DescriptionThe Client Support Lead Latam will be responsible for building strong relationships with regional headquarters, addressing client concerns, and driving governance and support initiatives across the region. This role...

  • Regional Creative Operations Lead

    hace 6 días

    Bogotá, Bogotá D.E., Colombia PXP A tiempo completo

    About PXPWe are a renowned company in digital communications, founded in 1926. With a presence in 20 major markets worldwide, we offer innovative ideas and solutions that combine creativity and technology. Our organization is structured around four solution centers: Publicis Communications, Publicis Media, and Publicis.Sapient.Job DescriptionWe are seeking a...

  • Latam Finance Lead

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    Take Your Career to the Next Level as a Regional Financial DirectorJoin Aon's innovative team and leverage your financial expertise to drive business growth in LATAM.About the Job:Responsible for financial operations of Technology and Platforms area within LATAM.Prepare regional financial statements, including monthly, quarterly, and annual...

  • Medical Lead LATAM Hub

    hace 4 días

    Bogotá, Bogotá D.E., Colombia Eli Lilly and Company A tiempo completo

    About the PositionWe are seeking a highly skilled Medical Lead LATAM Hub to join our team at Eli Lilly and Company. As a Medical Lead, you will be responsible for leading our medical team in LATAM and developing medical strategies that align with our business objectives.This is an exciting opportunity to work with a talented team of professionals who share...

  • Regional Finance Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Aon Hewitt A tiempo completo

    Regional Finance Lead Would you like to join a diverse and inclusive team?This position is waiting for youThis is a hybrid position with the flexibility to work virtually as well as from our Bogotá office.Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an...

  • Regional Finance Lead

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia Aon Hewitt A tiempo completo

    Regional Finance LeadWould you like to join a diverse and inclusive team? This position is waiting for youThis is a hybrid position with the flexibility to work virtually as well as from our Bogotá office.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world.As an...

  • Regional Finance Lead

    hace 1 semana

    Bogotá, Bogotá D.E., Colombia Aon Hewitt A tiempo completo

    Regional Finance Lead Would you like to join a diverse and inclusive team? This position is waiting for you This is a hybrid position with the flexibility to work virtually as well as from our Bogotá office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the world. ...

  • Regional Production Lead

    hace 6 días

    Bogotá, Bogotá D.E., Colombia PXP A tiempo completo

    Company description Publicis Groupe, fundada en 1926, es el grupo de comunicaciones más grande del mundo. Conocido por su creatividad de renombre mundial, la mejor tecnología, experiencia digital y consultoría, Publicis Groupe es el único en la industria capaz de acompañar mejor a sus clientes en su viaje de transformación de negocios digitales, en...

  • Career Stream Lead LATAM

    hace 3 semanas

    Bogotá, Bogotá D.E., Colombia TripleTen A tiempo completo

    TripleTen is a service that empowers individuals, regardless of their prior experience, to embark on the exciting and challenging journey of mastering tech professions. Our bootcamps focus on training students in software engineering, data science, business intelligence analytics, and QA engineering in a feasible and accessible way, ultimately leading them...

  • LATAM Event Planner

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Genetec A tiempo completo

    About the JobThe Event Coordinator will take responsibility for coordinating and executing key regional marketing activities and events within the LATAM region. This includes preparing and executing events, managing event registration, and ensuring that the events presence supports the overall regional marketing strategy and goals.Your Key...

  • Regional Finance Lead

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    Regional Finance Lead Would you like to join a diverse and inclusive team? This position is waiting for you This is a hybrid position with the flexibility to work virtually as well as from our Bogotá office. Aon is in the business of better decisions At Aon, we shape decisions for the better to protect and enrich the lives of people around the...

  • Regional Finance Lead

    hace 14 horas

    Bogotá, Bogotá D.E., Colombia Aon A tiempo completo

    Regional Finance LeadWould you like to join a diverse and inclusive team? This position is waiting for youThis is a hybrid position with the flexibility to work virtually as well as from our Bogotá office.Aon is in the business of better decisionsAt Aon, we shape decisions for the better to protect and enrich the lives of people around the world. As an...

  • Regional Medical Director, Specialties LATAM

    hace 5 días

    Bogotá, Bogotá D.E., Colombia Eli Lilly and Company A tiempo completo

    At Eli Lilly and Company, we unite caring with discovery to make life better for people around the world. We are a global healthcare leader headquartered in Indianapolis, Indiana. Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our...

  • Regional Medical Director, Specialties Latam

    hace 7 días

    Bogotá, Bogotá D.E., Colombia Eli Lilly And Company A tiempo completo

    At Lilly, we unite caring with discovery to make life better for people around the world.We are a global healthcare leader headquartered in Indianapolis, Indiana.Our employees around the world work to discover and bring life-changing medicines to those who need them, improve the understanding and management of disease, and give back to our communities...

  • Strategic HR Lead for LATAM

    hace 3 días

    Bogotá, Bogotá D.E., Colombia Tbwa ChiatDay Inc A tiempo completo

    We are seeking a Senior People Partner to join our team at Rush Street Interactive, a leading online casino and sports betting company operating in the rapidly growing Latin American market. As a key member of our People Team, you will drive high-impact people strategies that align with organizational goals, foster employee engagement, and enhance business...

  • Regional Enablement Manager

    hace 1 día

    Bogotá, Bogotá D.E., Colombia Genesys A tiempo completo

    As a Partner Enablement Manager, you will play a critical role in elevating our partner enablement efforts and supporting the development of a competitive, knowledgeable partner ecosystem.You will collaborate closely with Partner Account Managers (PAMs) to leverage existing enablement materials, monitor partner certification progress, and ensure all...