Global Client Support Director
hace 4 días
At NielsenIQ, we're seeking a seasoned professional to oversee the management of our global clients in the Latin America region.
Job DescriptionThe Client Support Lead Latam will be responsible for building strong relationships with regional headquarters, addressing client concerns, and driving governance and support initiatives across the region. This role requires excellent leadership skills, a deep understanding of our products and services, and the ability to analyze complex issues and develop effective solutions.
Responsibilities- Client Escalations: Provide timely and effective resolution to client escalations related to product quality, delivery, and relevance.
- Cross-Functional Leadership: Collaborate with cross-functional teams to address critical client issues and drive project execution.
- Product Enhancements: Support client socialization with new product features and enhancements.
- Risk Management: Analyze and mitigate risks associated with penalties or loss of contract.
- Negotiations: Contribute to RfP/RfI negotiations, ensuring alignment with product commitments and customer needs.
- Client Prioritization: Work with global Customer Care and regional leadership to prioritize client needs.
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