Desktop Engineer L1
hace 3 días
Overview This role involves desktop engineering and end-user computing support, focusing on incident management, IMAC/deskside services, and lifecycle support for desktop devices, including remote management, security, and user training considerations. Responsibilities Manage desktop device (hardware, software, and connectivity) incidents through to resolution. Manage IMAC and deskside support services. Manage hard and soft break fix services for laptops and desktops. Provide standard and approved hardware and software (operating systems and standard office applications) support and maintenance on desktop devices for their entire lifecycle, including remote management using appropriate tools. Support, manage, optimize and maintain the configuration and installation of the desktop, including patch updates and hardware replacements, with spares provided by the vendor. Analyze Service Desk calls and incident data to identify potential user training requirements and automation needs. Ensure that each Desktop Device is installed with the appropriate Desktop image. Monitor security profiles and antivirus software on all Desktop Devices and act on non-compliance with security requirements. Provide VIP support for Desk side issues per contract and be the point of contact at the site for IT-related issues when other IT support is unavailable, such as for MI calls. Requirements Good to have – knowledge in AD and smart hands and feet support. Good to have – knowledge and experience of supporting MAC devices and tablets. Experience with Service management tool – e.g., ServiceNow. Strong proficiency with EUC tools, remote support tools, MS Office and Outlook. Understanding of Lync, VPN, and mobile device support is preferable. Awareness of ITIL processes for Incident, Change, Problem, Service Request and related activities like spare and buffer stock management. Associate degree (A.A.) or equivalent from a three-year college or technical school with emphasis in electronics required; Bachelor's Degree preferred. Job Details Employment type: Full-time Job function: Information Technology Industries: IT Services and IT Consulting #J-18808-Ljbffr
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SD L1
hace 2 semanas
Bogotá, Colombia Unisys A tiempo completoTechnical Support Engineer - BOGOTA Unisys Bogota, D.C., Capital District, Colombia Responsibilities Troubleshoots and resolves complex issues including: supporting maintenance of hardware/software, client proprietary, COTS and Unisys applications and issues with voice communications and voicemail systems, and assisting with resolution of issues with network...
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Desktop Support Engineer L2
hace 1 día
Bogotá, Colombia Excis Compliance A tiempo completo1 day ago Be among the first 25 applicants Get AI-powered advice on this job and more exclusive features. Direct message the job poster from Excis Compliance Senior IT-Recruiter at Excis Compliance Ltd. WE’RE HIRING AS A DESKTOP SUPPORT TECHNICIAN AT BOGOTA, COLOMBIA! Location: Excis is a global IT support leader globally, driven by innovation and...
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Desktop Engineer
hace 3 días
Bogotá, Distrito Capital, Colombia TP A tiempo completoJoin TP as a Desktop Engineer II Teleperformance is a global digital business services company. Our global scale and local presence allow us to be a force for good by supporting our communities, our clients, their customers, and the environment. We deliver advanced, digitally enabled business services to help the world’s leading brands optimize their...
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Onsite Desktop Engineer II
hace 3 días
Bogotá, Distrito Capital, Colombia TP A tiempo completoA global digital business services company is seeking a Desktop Engineer II in Bogotá. The role involves managing tasks for Nearshore operations and providing technical support for hardware and software. Applicants should have a technologist degree in a relevant field and at least 1 year of experience in IT support. Competitive salary, permanent contract,...
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sd l1
hace 17 horas
Bogotá, Cundinamarca, Colombia Unisys A tiempo completoWhat success looks like in this role:• Provides Tier 1 and Tier 2 support. • Troubleshoots and resolves complex issues including: o Supporting maintenance of hardware /software, client propriety, COTS and Unisys applications and issues with voice communications and voicemail systems, and o Assisting with resolution of Issues with network connectivity,...
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Desktop Engineer Ii Bogotá
hace 2 semanas
Bogotá, Bogotá D.E., Colombia Teleperformance Colombia A tiempo completoÚNETE A TP COMO DESKTOP ENGINEER lI BOGOTÁ TP es una compañía global de servicios digitales para negocios. Nuestra escala global y presencia local nos permiten ser una fuerza para el bien al apoyar a nuestras comunidades, a nuestros clientes, a sus consumidores y al medio ambiente. Ofrecemos servicios empresariales avanzados y digitalmente potenciados...
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L2 Desktop Support Technician
hace 2 semanas
Bogotá, Colombia IkonMytri Services Private Limited A tiempo completoDesktop Support Engineer L2 Location: Bogota Experience: 5-7 years Role Overview: Key Responsibilities: Desktop & Application Support: Troubleshoot and resolve Level 2 issues related to hardware, software, and operating systems (Windows/Linux/Mac). Manage software installations, updates, and patches. Network Support: Troubleshoot network connectivity...
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IT Desktop Support- Bogota, Colombia
hace 2 semanas
Bogotá, Colombia Axiom Technologies A tiempo completoWe are seeking a capable resource to coordinate a range of activities, from simple tasks to more complex plans. This role will provide on-site/on-call assistance to end-users within the organization’s desktop computing environment in a timely and accurate manner to ensure optimal service delivery. The Desktop Support Engineer in a dispatch role is...
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Platform Engineer
hace 1 semana
Bogotá, Distrito Capital, Colombia Infinite Computer Solutions A tiempo completoPlatform Engineer We are seeking a skilled Platform Engineer with 3-5 years of experience to join our dynamic team. The ideal candidate will have a strong foundation in telecom concepts, hands‑on experience with platform technologies, and familiarity with product and development tools. This role involves supporting, managing, and optimizing our platform...
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Senior Automation QA Engineer
hace 2 semanas
Bogotá, Colombia Publicisgroupe A tiempo completoA leading digital transformation partner in Bogotá is seeking a Senior Quality Engineer L1, responsible for designing and implementing automation frameworks. The ideal candidate has over 5 years of experience in automation testing, strong programming skills, and the ability to collaborate effectively with cross-functional teams. This role offers competitive...