Onsite Support Specialist L1 CO

hace 23 horas

Bogotá, Bogotá D.E., Colombia Excis Compliance ltd A tiempo completo

WE'RE HIRING A FIELD ENGINEER IN BOGOTA, COLOMBIA

Excis is a global IT support leader, driven by innovation and collaboration. We're looking for a proactive Field Engineer to manage hardware, software, and IT assets across multiple locations. Join us for a rewarding career in a supportive, family-like environment where you'll look forward to coming to work every day. 

  • Client in 190+ countries
  • 6000+ Engineers
  • 200+ Enterprise Clients

We foster an open, friendly, and supportive growth-oriented culture were individual achievements fuel team success. From solving complex IT challenges to celebrating wins together, we put our people first.

What You'll Do:

  • Advanced Troubleshooting: Resolve complex hardware, software, and network connectivity issues escalated from Level 1 support.
  • System Deployment & Maintenance: Install, configure, and maintain desktop hardware, client software, and operating systems.
  • Security Management: Implement security measures, update antivirus software, and monitor for potential security breaches.
  • User Support: Provide technical assistance to end-users, both on-site and remotely, ensuring optimal user experience.
  • Network Support: Offer basic support for network peripherals and infrastructure, such as diagnosing and resolving wireless issues.
  • Documentation: Develop and maintain technical documentation for IT equipment, systems, and processes.
  • Training & Escalation: Train Level 1 support staff and act as an escalation contact for advanced technical issues.

What You Need:

  • Bachelor's degree in computer science, information technology or a related discipline
  • Prior experience working as a desktop support engineer, support technician or in a similar role
  • Up-to-date knowledge of computer systems, be it hardware, software or networks
    Outstanding problem-solving skills with the ability to communicate to end users and the stakeholders of the company
  • Experience in installing, monitoring and maintaining hardware/software within computer systems
  • Prior knowledge in cloud computation, scripting languages, and IT projects
  • Exposure to customer service
Ready to shape global IT Team at Excis and drive the success of our worldwide teams? Apply now to join our Field Engineer team in Colombia

Requirements
Benefits

Social Security Health Insurance

Pension Contributions

Labor Risks Insurance

Severance Interest

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