Head of Operations

hace 2 días


Colombia Osigu A tiempo completo

Nuestro Head of Operations será responsable de liderar y escalar las operaciones de Osigu en sus mercados principales (Brasil, MCAC y Colombia). Tendrá como objetivo asegurar procesos eficientes, de alta calidad y consistentes en toda la región, apoyando la excelencia operativa y la satisfacción de clientes. Principales responsabilidades Diseñar, implementar y mejorar procesos operativos que aseguren eficiencia, calidad y escalabilidad. Supervisar la ejecución de operaciones en los tres mercados, asegurando consistencia y cumplimiento de estándares dentro de las áreas de Delivery y Customer Experience. Colaborar con el área de Growth de los tres mercados para garantizar la correcta ejecución de estrategias comerciales. Monitorear métricas de eficiencia operativa y reportar avances al COO. Liderar proyectos de mejora continua, automatización y optimización de recursos. Coordinar con RevOps y BI para alinear operaciones con data y resultados de negocio. Perfil y requisitos +7 años de experiencia en roles de operaciones, preferiblemente en tecnología, fintech o healthcare. Experiencia regional o en la gestión de múltiples mercados. Orientación a procesos y métricas, con capacidad analítica y resolución de problemas. Excelentes habilidades de liderazgo y coordinación de equipos. Español e inglés indispensables; portugués deseable. #J-18808-Ljbffr



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