Quality Analyst
hace 8 horas
Quality Analyst (Barranquilla/BPO-CallCenter) TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies. At TaskUs, we prioritize employees' well-being by offering competitive industry salaries and comprehensive benefits packages. Roles And Responsibilities Audit calls/interactions/transactions for aligned teammates. Coach teammates for performance improvement (campaign specific). Report performance for an aligned span on a daily/weekly/monthly basis. Provide inputs and basis audits for briefings and training identification. Partner with team leaders (TLs) in leading team meetings for metrics improvement. Participate in strategic projects for the campaign/LOB. Identify and escalation any potential quality issues per defined process. Isolate and report defects; verify defect fixes. Suggest process/system improvements based on common customer concerns. Accomplish other responsibilities assigned by management. Drive quality initiatives, contests and campaigns for the assigned span. Be updated on knowledge and serve as SME for the campaign/LOB. Technical Skills And Qualifications Graduate of any course (preferred). At least one-year of work experience as a Quality Analyst (preferred). Basic skills in Excel or Google Sheets. Problem‑solving skills. Familiarity with the application of basic quality tools, such as cause and effect, histogram, correlation, and others (preferred). Soft Skills Has strong customer centricity. Can assertively provide constructive feedback. Has good written and verbal communication skills. Thinks logically. Can manage conflicts. Pays strong attention to detail. Can work with minimal supervision. Demonstrates initiative and good judgment. Can work on multiple projects and is versatile. Can establish and maintain effective working relations with a wide variety of individuals. Can work with a diverse team. Has a continuous improvement mindset. Personality Traits Required Demonstrates clear thought process. Articulates clearly. Exercises conscientiousness and diligence. Demonstrates assertiveness. DEI & EEO TaskUs is a proud equal‑opportunity workplace and is an affirmative action employer. We celebrate and support diversity; we are committed to creating an inclusive environment for all employees. If you need reasonable accommodations in any part of the hiring process, please let us know. Req Id: R_2511_16193 #J-18808-Ljbffr
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Professional - Quality Analyst
hace 2 semanas
Barranquilla, Colombia Sutherland A tiempo completoSutherland is seeking an attentive and analytical person to join us as a Sr.Quality Analyst. The Quality Analyst is a front-line position responsible for the evaluation and documentation of customer transaction to ensure accurate and consistent information is provided to customer. The Quality Specialist key focus is to evaluate transactions to ensure all...
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Quality Analyst, BPO Call Center — Drive Excellence
hace 8 horas
Perímetro Urbano Barranquilla, Colombia TaskUs A tiempo completoA digital services provider is seeking a Quality Analyst in Barranquilla to audit calls and coach teammates for performance improvements. The ideal candidate should have at least one year of experience in a similar role, along with strong problem-solving and communication skills. You will work closely with team leaders to enhance metrics and ensure quality...
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Quality Analyst
hace 2 semanas
Perímetro Urbano Medellín, Colombia TaskUs A tiempo completo US$40.000 - US$60.000 al añoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Quality Analyst
hace 2 semanas
Perímetro Urbano Santiago de Cali, Colombia TaskUs A tiempo completo $8.400.000 - $15.600.000 al añoAbout TaskUs: TaskUs is a provider of outsourced digital services and next-generation customer experience to fast-growing technology companies, helping its clients represent, protect and grow their brands. Leveraging a cloud-based infrastructure, TaskUs serves clients in the fastest-growing sectors, including social media, e-commerce, gaming, streaming...
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Reporting & Data Analyst
hace 2 semanas
Perímetro Urbano Barranquilla, Colombia Sutherland A tiempo completoJoin to apply for the Reporting & Data Analyst role at Sutherland About Sutherland Artificial Intelligence. Automation. Cloud engineering. Advanced analytics. For business leaders, these are key factors of success. For us, they’re our core expertise. We work with iconic brands worldwide. We bring them a unique value proposition through market‑leading...
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Senior Service Desk Analyst: IT Support Champion
hace 8 horas
Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completoA technology service provider in Colombia is seeking a Service Desk Analyst (L1) to deliver high-quality customer service. You will be the first point of contact, managing multiple accounts and ensuring customer satisfaction by effectively resolving issues. The ideal candidate has 2-4 years of technical support experience, a high school diploma, and...
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Quality Assurance Analyst
hace 2 días
Perímetro Urbano Medellín, Colombia Viamericas A tiempo completo US$60.000 - US$120.000 al añoViamericas is a #1 ranked and licensed money transmitter offering international money transfer, bill payment, check processing and a variety of other services at thousands of agent locations across the United States, and 287,885 locations in 95 countries. At Viamericas, our ultimate objective is to help immigrants succeed and improve their lives by...
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Service Desk Analyst
hace 8 horas
Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completoJoin to apply for the Service Desk Analyst role at Auxis Job Summary The Service Desk Analyst (L1) serves as the initial point of contact for users contacting our IT Service Desk, delivering the highest level of customer service. In this senior role, the analyst handles multiple accounts, promptly addressing incoming calls, chats, and tasks, documenting all...
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Bilingual QA
hace 2 días
Perímetro Urbano Barranquilla, Colombia Atlantic Quantum Innovations A tiempo completo¡Estamos Contratando! Frances Agentes Trilingües El equipo reclutador buscará estos conocimientos y habilidades en las postulaciones. Añade las que te faltan a tu perfil para atraer su atención. Vacantes: 1 • Jornada: Tiempo Completo • Localidad: Barranquilla • Activo desde: 03/12/2025 Al postularte al aviso tu currículum registrado será enviado...
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Business Analyst
hace 1 semana
Perímetro Urbano Barranquilla, Colombia Auxis A tiempo completoBA Position – Revenue Cycle Management & Customer Service Operations The BA position will focus on Revenue Cycle Management and Customer Service Operations within Shared Services, utilizing best practices and digital technologies to deliver value-added process improvement and implementation services, with the goal of optimizing performance and enhancing...
