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We are seeking a highly skilled Data Management and Support Specialist to join our team in Bogota, Colombia. As a key member of our team, you will provide day-to-day support to HR Data Management Advisors on the use of knowledge management and case management systems.
The ideal candidate will have strong computer application skills, including Microsoft Excel, Word, and Adobe Acrobat. You will also possess relevant experience in resolving customer service requests and a deep understanding of HR data management policies and procedures. Additionally, you will have experience working with transaction processing and data management, as well as conflict/issue resolution.
Key Responsibilities- Provide day-to-day support to HR Data Management Advisors.
- Drive a customer-focused culture throughout the HR Data Management Team.
- Partner with HR Data Management Managers to promote an outstanding customer experience and quality assurance in every closed case and transaction.
- Suggest and support change initiatives across the HR Data Management Team.
- Contribute to the education and ongoing development of HR Data Management Advisors by creating and delivering training materials.
- Post-secondary degree in Human Resources or Business.
- Strong computer application skills: Microsoft Excel, Microsoft Word, Adobe Acrobat.
- Relevant experience in resolving customer service requests.
- Deep understanding and knowledge of HR data management policies and procedures.
